sears home repair service Reviews and Complaints

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sears home repair service Reviews

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  • Landlord - dryer takes a very long time to dry (hours)



    Arranged a service call over their website. They didn't show on the day arranged, and no call. The next day, the repairman came and replaced the coils. He said the vent needs cleaning (the flex vent at the back). Why wouldn't he clean it while he was there? I called and they told me that there are two different departments - repairs department and a cleaning department. They would be happy to arrange a cleaning for me for another $89, for something that should have been done the first time. I won't be doing business with them again, and I own a lot of appliances. More...
    (Repair Services)
    dmcarls's Picture   dmcarls    0 Comments   Comments
  • Sears Broken Washing Machine



    I waited 4 days for a technician to come and assess my not functioning washing machine. After ten minutes he indicated I needed a sensor and mother board. At a cost of $704.97! I scheduled for him to return three days later with a second tech to do the repair (and lower the dryer which is stacked on the washer). Took off half a day of work. No one showed. 13 phone calls with multiple transfers and 3 disconnections and 2 no call backs after being promised a call back, now they say they can't find my order and record of prepaying. THIS IS THE WORST SYSTEM EVER. DO NOT EVER GIVE SEARS... More...
    (Repair Services)
  • horrendous



    Today will be the THIRD time that I have had Sears scheduled for a repair in the 8am-12pm window. The first time, at 11am, I received a call and was told the repair man was running late and would arrive after 12pm. By 3pm, and after waiting all day, I had to leave and repair man was still not here. Second visit, even though I received a confirmation call... no one showed up by 12pm and when I called I was told that I was not even scheduled for that day. Today it is now 11:40 and I just recieved a call from the tecnician to tell me that he is running late and has other stops yet before me.... More...
    (Repair Services)
    danish's Picture   danish    0 Comments   Comments
  • Sears Repair Service Sucks



    Missed two appointments, When they finally arrived, they stayed a total of five minutes, then left stating that the microwave was installed wrong and that I would need to schedule another appointment when I had the microwave removed. They left their ladder and a blanket over my stove. Five minutes after they left, I had the microwave uninstalled. They didn't answer my phone call, and when I called customer service, I was hung up on after 30 minutes on hold. I can't believe these mouth breathers are in business. Don't' buy anything from Sears. More...
    (Repair Services)
    eazylip's Picture   eazylip    0 Comments   Comments
  • Sears Dryer Repair



    Dryer would not heat; we scheduled repair appointment. Technician came, charged about half the cost of a new dryer. Repair not done. Dryer still does not heat. Called Sears; emailed Searsl; "chatted" online with Sears. No response--not our problem. Still waiting for response. I am a good customer of Sears--bought 3 appliances, snowblower and generator in past 5 years. This experience makes me never want to do business again with Sears. More...
    (Repair Services)
    banton's Picture   banton    0 Comments   Comments
  • Sears repair service for washing machine



    I will never go near Sears again for any appliance purchase. Repair service is terrible. No emergency service either, so you will need to wait until a technician is available and think about one technician servicing 3 major towns in PA. First appointment, the technician did not show up, and Sears office did not call to inform me he is not coming until the last minute, after I have taken off work and stayed home waiting. The technician showed up the next day (wasted time from work for me again), did some repair but left us with some work to do because he unstacked the dryer from the... More...
    (Repair Services)
    lecarlson's Picture   lecarlson    0 Comments   Comments
  • Sears Washer malfunction



    So I recently purchased a washer from Sears and it worked wonderfully for the first weeks. but right after the first month past, literally a day after, it started to malfunction. It won't drain the water, so I went on to calling the store, I purchased it from, to see if I could get a repair or return? So as I called, an associate went on to tell me to BRING the washer and they would kindly give me a new one, and so I had to load the huge washer in a suv and took it to the store just to have the associates and the manager deny everything! They denied to give me a new washer because of... More...
    (Dry Cleaning, Laundry)
    yeefide9's Picture   yeefide9    0 Comments   Comments
  • Sears $350 weed eater repair



    I bought a $350 weed wacker and used it 6 times. Then it would not start. I took it back to the Cape Coral Florida store where I bought it. It was still under warranty. I asked 4 times and was told it will be fixed for free. Lie. Lie. Lie. Lie. They wanted over $100 dollars to fix it. They said the carb was dirty and that was not covered. I said do not do anything and found out it was still $50 to do absolutely nothing. I could have installed a new carb myself for only $39 for the part. I paid for the ripp-off repair and it only started one time. They did NOT... More...
    (Repair Services)
    KayakGuy1850's Picture   KayakGuy1850    0 Comments   Comments
  • A/C Repair gone wrong in TX



    I had the service visits in one week on my home central a/c unit, and it is still not working well. I was told to "ask for another technician" and to " wait a couple of days". I filed a formal complaint through Sears, and I was told a regional manager would call. I have yet to hear from ANYONE about my service our complaint. Furthermore, I was charged for work done that should've been under the recall guarantee. After having a free efficiency check done in my home, I was informed most of the things the technicians told me were incorrect. I'm a woman, and I feel... More...
    (Repair Services)
    eicenkc's Picture   eicenkc    0 Comments   Comments
  • The Absolute Worst



    Sears customer service is the absolute worst. I purchased an air heating/air conditioning system from them in July 2013. The system immediately began to give me trouble, so I called Sears. Well, that was 1 year ago and the HVAC system still has not been fixed. The project coordinator insisted that I had not called them for service even when I explicitly gave him the dates in which I called. Then either one of them would not return my calls. Totally ridiculous. I waited 3 months for a part to be installed only to have the same problem again only after a week. Now its going on 3 weeks for... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    HCBJCB's Picture   HCBJCB    0 Comments   Comments
  • shitty service



    I cannot believe how shitty sears employees in ocala, fl can be... I know someone who spent damn near $2000 on a brand new washing machine and dryer and the damn washing machine won't work and these incompetent, pompous fucks want to talk about repairing it and at the consumers expense???? What the fuck!!!! I cannot believe just how shitty people can get treated by a big time company such as yourselves, hello we made you!! We feed you, we clothe your children, we put your children through college, we are the reason why you are in business... You need to do something about your... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    devildog's Picture   devildog    0 Comments   Comments
  • Broken Dryer



    I called Sears for the first time to have my dryer repaired. All my appliances are " Kenmore Elite". My dryer would not heat up. The tech was nice and seemed knowledgeable. After replacing the coils, he said it worked fine. I did my first wash after he had gone. My dryer was still not heating up. I was so upset, I called them right away. The sent a different repair man the following day. He replaced the sensor. (free of charge this time) and they offered me a $50 sear gift card. (did not get it yet) My dryer seems to be fine now. Overall, I am now satisfied and will probably use... More...
    (Repair Services)
    catrine's Picture   catrine    0 Comments   Comments
  • Dish washer repair



    I have been dealing with a liar and rude repair person for the last year. Back in Dec. of 2013 I made a repair date that was 6 weeks out because that is the next one they had. The day comes that my repair person is supposed to show up and he never shows. He tells customer service that he tried to call me but he didn't and my caller ID showed no calls from him. I had to wait another 6 weeks for another appointment, equaling 12 weeks total to get my dish washer fixed. Today I had another appointment and the guy shows up a hour and a half late and I put a huge blackboard on my porch that... More...
    (Miscellaneous)
    shawnii's Picture   shawnii    1 Comments   Comments
  • Lies and False Advertising



    This review is in reference to Sears Home Services Repair relating to a walk-behind, self propelled mower purchased at this store. "What we do for Push/Walk Behind Mower Repair: Fix your lawnmower in your home" - Lies and False Advertising! After costing me a day of work and waiting two weeks for an appointment for our self-propelled Craftsman, the technician calls me the day of the appt. to tell me he doesn't come to the home to repair walk behind mowers. We need to take it into the store. 1) If I had the ability to do that, I would. 2) I was clear when I made the appt.... More...
    (Repair Services)
    caraway425's Picture   caraway425    0 Comments   Comments
  • They Lost My Lawn Mower



    I took my Torro lawn mower in to get the blades sharpened in February 2014. Two and a half months later they tell me they lost my law mower. They will not give us money for the lawn mower but they give us a brand new Craftsman mower. The new lawn mower does not start and they refuse to fix it because they say it is not under warranty because we technically did not purchase it. I have spent three hours on the phone with Sear's version of Customer Service. They torture you with horrible hold music and they love to leave you on hold for 30 minutes or more! More...
    (Repair Services)
  • Sears broken freezer



    My tenant called to say his two year old Kenmore freezer was not keeping things cold so i called Sears (have protection agreement) to schedule service. They could not get out till three days later on 4/2..by that time all of their food was gone so i filed a claim to reimburse them for $250 in lost food...when they came they said it needed a new compressor which they ordered..part came in the next day but they could not get a tech out till 8 days later!! They replaced the compressor and my tenant bought more food to put in fridge...next day it was all bad again as the fridge and freezer were... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dpeach10's Picture   dpeach10    0 Comments   Comments
  • Dryer service needed by Sear.



    I have NEVER had such unmitigated CRAPPY service by anyone like these idiots before. A dryer repair was scheduled a week ago. They were to arrive between 8-12 of course like many listed here, it was A NO SHOW. When I called to follow-up Some woman by the name of Dominique attempted to placate me multiple times with insincere apologies. She said the technician was running behind and would arrive between 2:15 and 3:00pm. JUST another LIE. I am self employed, If I am not working I am making no money. The BS from these MORON cost me roughly $300 for a STUPID $75 repair. I am taking to... More...
    (Repair Services)
    NEVERUSESEARS's Picture   NEVERUSESEARS    1 Comments   Comments
  • Sears washing machine repair



    I had a scheduled appointment for Sears to come today and repair my washing machine. The appointment was scheduled 2 weeks ago and was the first appt. available in my area. I took the day off work and waited and waited and waited. Finally, about 2 or 2:30, I got a call that no one was coming and when I tried to reschedule the appointment, the next appointment they could offer is not for another 3 weeks. I am having to spend $30 a week at the laundromat plus the cost of repairs - I could just go to a competitor and buy a new washing machine with that money. I am extremely disappointed,... More...
    (Repair Services)
    agbosch's Picture   agbosch    1 Comments   Comments
  • Ayyad



    Sears home repair is the worst service ever. Weve been dealing with this ridiculous dept since July. Our dryer broke down we called sears to come check it out the tech then told us that the motor was out and it was still covered under Samsungs 5 year part warranty so we would only pay for the repair. We agreed to the service we paid 80 at that time then we had to pay 50 when they come fix it. the tech told us it would take a week for the new motor to come. Every week we would call them 3-5 times and each time we would get a different arrival date for the motor and set up the repair date.... More...
    (Repair Services)
  • No wonder



    I have been trying to get my Kenmore washer repaired since Jan 2, 2014. I called for service and got a service date for 1/10 (8 days later). Guy replaced clutch, transmission and some other mechanism and showed me that the washer was now agitating (with no clothes in it). Guess what? Next day I put clothes in the washer and it did not pull the clothes down to wash during its now semi-agitation! Called Sears and they gave me a date of 1/21 (seriously?). I pitched a fit, threatened to cancel the warranty I was bamboozled into buying ($250 for a repair and additional 1 year warranty). I then... More...
    (Home Improvement)
    Scout66c's Picture   Scout66c    0 Comments   Comments
  • GE fridge, bought at Sears



    My GE fridge stopped working four years after I bought it. Cost over a grand. I called Sears, they sent a guy out a few days later. For $75 he wrote this on a random piece of paper: "325 PART! 217 LABOR!" Then, left his phone number and first name. He didn't leave a description of the problem or anything, but told us we needed a new inverter. We told him we'd think about it. He left. Based on Sears.com parts, an inverter for this fridge cost $172. Yet, he quoted me $335. So, I called Sears and explained everything and the first time I called I was really mad. The... More...
    (Repair Services)
    LaurenDaniels's Picture   LaurenDaniels    0 Comments   Comments
  • Sears home repair unreliable.



    I scheduled a service call for my kenmore dryer through Sears Home Services in Chicago. About 2 hours into my four hour window, I received an automated call telling me that the technician would be late, no time specified. When I called about an hour later, they told me it would be 2-4 hours after the end of my originally scheduled window. I told them I wouldn't be home then and they asked if I was sure I couldn't be. Yes, I was sure. I rescheduled for the following week and asked to be escalated through their system so that I could request a discount from my service fee when the... More...
    (Repair Services)
    morgens's Picture   morgens    0 Comments   Comments
  • Washer Leaking and has black streaks on clothes



    This review has been resolved or replied to by this company. DO NOT WASTE your money buying anything from Sears - or buying their bogus home repair service. It is a joke. When you have an issue they try and explain to you over the phone why it is not something they will come out for - they basically tell you its your problem and you need to know what to do to make it right. I have contacted them 2 times. First time was last summer and they did send some one out to see why my clothes had black streaks all over them. They guy basically said " well these washers are no good. You will probably have to buy a new washer" I have an LG... More...
    (Repair Services)
    Karenr17820's Picture   Karenr17820    3 Comments   Comments
  • Sears Repair Protection Agreement



    I paid $135.35 for a Repair Protection Agreement for my gas grill. I called for service, and was told a tech would be there on Oct. 10 between 8 and noon. I stayed home but nobody turned up, I kept waiting and a tech came to the house at 2 pm, claimed he didn't know what time he had been supposed to be there and stayed for 45 minutes, most of which he spent on the phone. Then he left and said we would be sent some spares and he would be back on November 1, again between 8 and noon. Again I stayed at home and again nobody turned up, this time not even in the afternoon and today, three... More...
    (Repair Services)
    Snarf's Picture   Snarf    0 Comments   Comments
  • sent to Sedgwick Claims, never reimbursed



    After a Sears repair tech broke the turn-off valve while fixing my dishwasher, I was told to hire a plumber to fix the leak. When I contacted Sears after that, they told me to pay the plumber and submit the invoice to Sedgwick Claims, who handles reimbursements for Sears. I did both of those things, four months ago. After repeated emails and calls that were not returned by my Sedgwick claims manager, I called Sears again. They put me through to his supervisor, and he finally called me back ... while I wasn't home. I am still awaiting reimbursement for the plumber's bill. Sears... More...
    (Repair Services)
    lysalou's Picture   lysalou    2 Comments   Comments
  • Refund for repair services not utilized



    On September 26, 2013 a Sears Home Repair technician (ID #0715961) came to our home and evaluated our broken washer. He stated that it would need a drive belt, tub and basket. The tub and basket were covered by an extended warranty. The remaining parts came to $320.93 for which we paid a deposit of $165.59. The parts arrived and a technician (ID# 0927103). As he was about to install the new parts he stated that there was additional damage that would cost an additional $600. I told him that was more than the cost of the washer so I elected not to have the repairs accomplished. My... More...
    (Repair Services)
    leg17acy's Picture   leg17acy    0 Comments   Comments
  • two months waiting for Sears Protection plan service



    October 21, 2013 Sears Protection Plan complaint I paid $231.74 in April 2013 for a one-year Sears Protection Plan and when my Kenmore washing machine failed to start in late August, I called the number. They scheduled me for a date two weeks away. When the day came, I stayed home from work all day waiting, and no one showed up. I called and was made to start all over again, two weeks away. Again I stayed home waiting, and again no one came. I tried a third time, again being placed at the back of the line, two more weeks waiting. This time a nice guy showed up, looked at the machine... More...
    (Repair Services)
    ElizabethKing's Picture   ElizabethKing    0 Comments   Comments
  • Sears Elite Refrigerator Warranty Repair



    Our 2.5 year old refrigerator that cost over $2600 started having problems and finally quit cooling completely. We contacted the repair service and a repairman came out the next day. Very nice repairman and he determined a test was necessary to find the problem. Parts were ordered and a few days later the parts arrived. He came out and installed the test part that was to send a dye to any leaking parts. The refrigerator began working. He was here on a Friday and said " I will be back on Monday between 8-12a.m. to check the unit for leaks. We got a call Sunday night from the automated... More...
    (Repair Services)
    ralphtfisher's Picture   ralphtfisher    0 Comments   Comments
  • Complete disregard for Customers/Customer Service



    I am of the belief that everyone has a bad day. I have used Sears repair services for 25 years. Well NO MORE. In July of 2012 I was scheduled for a dryer vent cleaning between the hours of 12noon and 4 pm. At 7:30 pm the technician showed up. He talked me into several other services which he chose to do prior to cleaning the dryer vent....didn't start the vent cleaning until 10:30 pm. He and his team did not leave my home until 12:30am!!!! Unacceptable. I filed a formal complaint with Sears. NO ONE ever responded. Unacceptable. Ok, so a year has passed and I'm willing to... More...
    (Repair Services)
    Leslie603's Picture   Leslie603    0 Comments   Comments
  • Sears appliance repair extremely poor customer service



    Sears customer service for repair is the absolute worst I've ever encountered!! First, our newly-purchased dishwasher (a high-end Kenmore less than a month old) went out abruptly. I called for repair and the first available date was a week out. Not really acceptable in my book, but I took it. Second, I was told the time window was 8am - 5 pm. Also not really acceptable for someone to have to take an entire day off work to wait. Most places give a 4-hour window. Then, the kicker is that on the scheduled day, when no one had arrived by midday, I called to find out when the service... More...
    (Repair Services)
    Voss's Picture   Voss    0 Comments   Comments
  • Need damage fixed that was done by Sears repair man.



    On August 7th a technician repaired my oven/microwave combo. He left a large scratch on the microwave oven stainless steel door. When I told him he flat out denied it. I called Sears to report this incident. I was told someone would contact me. When I did not hear anything I called back on August 19th. I was told there was no record of my complaint but they would send a manager on September 9th between 8am and noon. into it. After I heard nothing I called again August 19th. Waited on September 9th. Received a call at 8am that I was the first customer on the list. Called at 2pm when nobody... More...
    (Repair Services)
    clack99's Picture   clack99    0 Comments   Comments
  • Sears washing machine service stinks



    Washer error F51 first received 8/9. 1st service appointment 8/16 8A-5P; serviceman Wendell showed up at 4:45PM. Advised we needed 2 parts, only 1 on his truck, ordered the other and scheduled first available return visit 2nd service call 8/23 8AM-5PM. Different serviceman showed up at 5:45PM and didn't bother to replace part we ordered & waited on before he declared washer fixed and left at 6:30PM. Not 5 mins into the wash cycle I started at 6:35, we had the same F51 error message. Immediate call to customer service was cut off, called back to get another customer service rep... More...
    (Repair Services)
    shockey's Picture   shockey    0 Comments   Comments
  • Service repair needs a lot of improvement



    I had an appointment today for someone to fix my refrigerator my dad was here from 1-5 and no one showed up so now I am still without a refrigerator to keep my food cold, now I have to buy more bags of ice really need to do something about this, and when I called all they can say is sorry about the inconvenience and that I can reschedule that is not good enough since this was not my fault. they should of offered to have someone here first thing in the morning.I will never buy another product from Sears, they can come get this refrigerator and give me my money back broke in three months of... More...
    (Repair Services)
    hypusa10's Picture   hypusa10    0 Comments   Comments
  • Sears Refrigerator repair overchange



    I called Sears repair service to fix my Kenmore refrigerator, the freezer was not working well. The technician came and spent 15 minutes replacing the thermostat. He charged $107.52 for the thermostat (I see now Sears sells it online for $68.19) and $228.00 for the labor. After some negotiation he took the 10% coupon, so the total cost for replacing the thermostat is $309.47. When I called the repair service to schedule an appointment I agreed that I would pay $75 if I did not go with the estimate, of course I did not expect a price that this. I let him to do the repair because... More...
    (Repair Services)
    measuredUp218's Picture   measuredUp218    0 Comments   Comments

sears home repair service Reviews By Product

 

sears home repair service Comments


ky11 says: (1 week ago)
 0
A few years ago we bought all new large appliances and an extended warranty
After reading the other complaints I guess we have had very good service in the past and my infuriating experience today is not uncommon.
I called 2 weeks ago and made an appointment for today to have my dishwasher repaired.
I talked to a man who called a few days later to ask me to describe the problem so he could send the correct parts. They did arrive soon after.
We received numerous reminders on the following days. First we were told the repairman would be here between 8 and 12. The last call yesterday said between 8 and 10 and we were scheduled as the first call of the day.
When no one had gotten here by noon we tried to call . My husband was on the phone about an hour. During this time he talked to at least 4 people and was disconnected that many times.
The last person was a very nice lady named Tori and after a while she did get an answer. It seems that the repairman called in sick and no one was assigned to take his place and no one called to tell us.
My day was ruined waiting and now I am told it will be another week. This is Christmas, people. I need my dishwasher!
I am deeply disappointed in your service.
Obviously something is wrong with your system and such experiences can completely undermine the good will that takes years to establish.






after A



2frustratedinep says: (3 months ago)
 0
We will now be waiting for third time for the Appliance repair service to repair our Samsung Dryer. First the replaced the belt, then the motor and now it does not work again. We paid for an extended warranty and paid their inflated price when we bought it for a warranty. Now we have been without a working Dryer for a month. What a ripoff and for Sears to sell services like this, they should go the way of Montgomery Wards and dissolve their business.
I will never buy anything (not even bubblegum) from Sears.



usaddpro says: (7 months ago)
 0
Paid for Master proaction service, asked to service a broken dishwasher called for service this service took a week for a tech to show up in Brooklyn NY then he has no part says will take 9 days to get it , all in total 3 weeks without working
dishwasher needed a sensor a Samsung a pice garbage machine with bad Sears service!

Bad Service do not sign up with sears service all their phones are unswear form India or Philippines bad English speaking on the phone!!

ON AMERICANS IN SITE!......



rafi says: (8 months ago)
 0
Know I know Sears was merged with K-mart. There service has become inept. They give customers calling in for service two weeks or more appointments! An when parts are needed their service people order parts through their lab-tops!
Two weeks ago, my mother has a water leaking from her freezer. An she was given an appointment for April 30, 2014.
Meanwhile, they are ruining my mother's sheet-rock wall, wood frame behind sheet-rock wall and cement wall also. Which causes black mole an that in turn to black mole disease!!
Now I want to know who an how do I go against Sears and K-Mart, for reimbursement of repairing my mother's property???



stxqueenie29 says: (1 year ago)
 0
Never again will I buy any major appliance from Sears. In 2008 I bought a Kenmore washer and 2010 it wouldn't finish the cycle I called and they sent out the repairman to fix it. I tried to see what he was doing but he keep asking me to get him things (rags and bucket).Then he said the problem was the screen in the back where the hose attach to the machine make sure it's clean. He was such in a rush he didn't put the booklet back in the machine . which was good for me because then I got to see what F-11 means "replace the motor control unit board". If he had done his job and replace that part I would not be so stressed and p*ssed off. now that the warranty has expired I'm still experiencing the same problem that should of been fixed in 2010 while it was under warranty.The repairman came out again and charge me $150 for being there 20 minutes took the motor control unit board out(after I told him that's what needs to be replaced).He said he would call me back with a price for the part and its been a month and nothing. I even spoke to a supervisor and he was NO HELP. Anytime I called they will transfer me to someone else and always say oh someone will call you within 24-48 hrs,Well that is a load of sh*t. its going on 3 weeks now and still nothing. After paying so much money for a washer and 5 yr warranty you should get BETTER SERVICE than they provide. Its a shame how Sears treat their customers.



Annoyedwithsears says: (1 year ago)
 0
We have bought many appliances from Sears. They push the extended warranty and repair coverage on you, but scheduling an appointment that actually occurs in a reasonable amount of time is nearly impossible. Recently I waited over a week for a dishwasher repair appointment, was told I would receive the needed parts at my home in advance of the appointment,. Now I find out the parts are scheduled to arrive the day after the repair appointment! But they can't reschedule for 2 more weeks. Talking to the people they use on the phone is like talking to a kindergartener--they train them in such a way that they repeat your name incessantly and just repeat that they're sorry you're having this problem, but they never cut to the chase. It would be so much easier to just pay for repairs from a local service, talk to a human being who knows what they're doing, and pay them directly.



Talgall says: (2 years ago)
 0
5 service calls; wrong parts delivered; service calls cancelled; technicians stating that the oven cannot be repaired. I've been without an oven since November, 2012.

I have a Master Service Agreement.

Please help.



MelroseChick says: (2 years ago)
 0
It is 3 AM and my boiler is steaming and/or smoking in the basement. There is water on the floor. Pressure relief valve, maybe? I have a master service agreement on this boiler, and I called as soon as I saw the smoke and was told that I had to schedule my emergency for later this morning because there is nobody there except "customer service" people during the night. How the h*** does a person SCHEDULE an emergency? It looke like Sears "protection agreements" are pretty much useless unless whatever breaks does it during the hours that are convenient for sears. I sure hope nothing happens before they can get somebody out here, because I have reported the problem and have not gotten any help so sears is liable for any serious consequences that might evolve. All I ewanted to do was talk to a technician to see if this is a dangerous situation. Protection? Hah.



monajalo says: (2 years ago)
 0
Scheduled for an appointment on 11/29/2012 between 1pm-5pm; no show, no call. Called the 800 number @ 4:45pm -on hold for 10 minutes then a rep says he will call dispatch for an update. When he returns he states, "I will send you an email with the technicians status". I asked if he was afraid to tell me that a technician is not coming to repair my washer today. He says all he could do is send an email. Terrible customer service!!! I have purchased all of my appliances from Sears since my first apartment (over 20 years ago) and my mother was a customer for appliances for over 40 years. Now there company and business practices are terrible. Good Bye Sears.



downsouthmary says: (3 years ago)
 0
We had our refrigerator looked at on Jan 17, 2012. The water would not dispense. The repairman put a computer on it and said the water line was frozen, it needed a heater to keep it warm. He wanted 283. to fix it, plus 73. with tax for the service. We decided to get the part and fix it ourself. The next day, I notice the tray is full under the water/ice dispenser. The lights are all working in refrig/freezer, but the food is unthawed in both. I notice that the temp controls on the front are turned off. He must have turned them off when he hooked his computer up and forgot to turn them back on. I called repair and they say there's nothing they can do for me, except to say they're sorry or send another repairman out. I told them I have reset the refrig now, no need for another repair. Sorry, is all she could say.



swanilda says: (3 years ago)
 0
Several years ago we got a new heating/AC unit from Sears. It failed very quickly, and they came out to "fix" it. Because we now didn't trust it, we purchased a service contract on it. Well, the AC failed again a few weeks ago, and we have been suffering in 90-100 degree days. We waited almost two weeks for the first date for repairs. No show and no phone call. My husband had taken off work, and called to find out that the repair team was "overbooked". We had to go to the back of the line again! Waited another week and a half. Guess what? AGAIN no show and no call. My husband is getting ready to call and try to get through to a MANAGER. Sears needs to go out of business. They absolutely don't care.




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