sears home repair service Reviews and Complaints

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sears home repair service Reviews

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  • Sears- Broken Washer- Horrible Service and Product



    We purchased a protection plan on hopes to protect our product from any issues that may arise, boy was a wrong. We have had the technician to our house 5 times now, repairing the same issues on our washer. I have been without my washer for 7 weeks. I have a toddler who goes through tons of clothes. I am depending on family to help wash our clothes and it's just extremely stressful and a huge burden. After the technician leaves he tells us to run a full load of clothes and I do and they get ruined, the washer doesn't drain, they soak in water and smell like mildew. I am... More...
    (Repair Services)
    tnaivar's Picture   tnaivar    0 Comments   Comments
  • Garden Tractor Warranty



    Do not purchase the Garden Tractor Repair Warranty. It is a complete waste of money. I have had an entire year of issues with the repair service. I called Sears and requested Sears please send a different repair representative. I had an appointment scheduled Wednesday, July 8, 2015. After waiting three weeks for the appointment, I received a call from the repair man whom I requested NOT come to the house, and he said I'm the only repair man in the tri-state area (which is why you have to wait three weeks for an appointment). He was extremely rude on the phone and said do you want me... More...
    (Repair Services)
    Ben2010's Picture   Ben2010    0 Comments   Comments
  • Broken lawn tractor



    I bought a 48 inch 24 hp lawn tractor and my nightmare began.The manager insisted that it had no issues and of course there is a problem. I made my appt. with service which was a month after I bought it. Then they didn't show up no call no nothing. After 38 mins. On the phone I was told his shift is over. After another 30 mins. I hung up. I called the manager and pretty much was informed that I'm screwed. I guess I will have to repair myself since they expect you to be able to take a week off from work so there tech. doesn't have to work a little overtime. SEARS.... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Madhatter1951's Picture   Madhatter1951    0 Comments   Comments
  • sears extended warranty services



    wish i had read this before buying the services ---keep sending out unqualified men to fix; the "lemon " law provison is useless as long as they keep sending out guys to fix --miraculously the 4th guy out fixes it so they do not have to provide new item --then works ok for year or so ; same thing breaks and you start the clock running again --the last guy's answer was to unplug the fridge to "reboot it"---now there is a great fix for which i paid thru the nose for. we are on out 3rd cook top ---we never dropped anything to cause the breaks. after arguing with them... More...
    (Repair Services)
    pattyb255's Picture   pattyb255    0 Comments   Comments
  • GE refrigerator needing repair



    Sears repair sucks. I call Sears repair for a noise coming from the refrigerator. The polite serviceman (Chris) came out in about a week and said it needed a new motor, which he then ordered. He told me it would arrive to me in about one week and then a service tech would return. One week later another tech showed up, took the refrigerator apart and then, looking at the new part, said they sent the wrong part, and another part would need to be ordered with another scheduled return one week later. A week later another UPS package arrived and I opened it and thought it looked identical... More...
    (Repair Services)
  • Refrigerator not cooling



    After 5 phone calls (over weeks) to Sears repair service to understand their options (5 calls because their representatives accents are foreign and not easy to understand, including hour long conversation with supervisor), technician comes out and tells me that refrigerator is too old and not covered under their $293 smart service agreement. He was borderline insolent, lacked customer service skills. at no time did they tell me that over 10 year product not covered. I then agreed to pay the $95 fee to diagnose the problem but that could not be done because smart agreement has to be... More...
    (Repair Services)
    dontusesears's Picture   dontusesears    0 Comments   Comments
  • Terrible service and rude technician



    Made the appointment online on Tuesday to have a washing machine repaired. Earliest appointment that fit my work schedule was Friday. They called late Friday afternoon to say they didn't have the part and would have to reschedule. The technician was quite rude and laughed at my dilemma. I called the 800 number. Call center employee said they would have to reschedule. When I asked for her manager she argued with me for a minute and then couldn't find a manager to talk to me. Never call these people. I am extremely dissatisfied. More...
    (Repair Services)
    laura1234's Picture   laura1234    0 Comments   Comments
  • Not reliable



    I scheduled a dryer repair 3-6p yesterday and the rude repairman Angelo in Jacksonville Fl came after 6p. He said that he couldn't get in our apt gate and so he left. Didn't even try to call us to see how to get in. I called to reschedule and they can't come back until next week. Nobody is apologetic and very poor communication between departments. Do not use this service. I called AAron's Appliance and they are coming today. More...
    (Repair Services)
    Deeana's Picture   Deeana    0 Comments   Comments
  • Sears Charges for Parts NOT Needed.... Still Broken



    I bought a home in the middle of January. In the beginning of February, I noticed that my fridge and freezer weren't cooling. I called Sears because the fridge was bought from them in Oct 2012. It wasn't under warranty any longer but some parts were still under Manufacturer warranty. The first technician stated that my motherboard needed to be replaced. When that didn't work, and I had to schedule another appointment, the new technician even stated the motherboard was not the problem. That it was actually my Compressor which was under warranty. For some reason it took... More...
    (Repair Services)
    AshLee1322's Picture   AshLee1322    0 Comments   Comments
  • Rude, swearing repairman



    One of Sears repair trucks (license 57472B1) was parked blocking part of my driveway when I got home (Sacramento CA 95822) on 3/14/2015 at approx. 4:30 PM. No driver was in it. I had to drive up the street and turn around to get into my garage because of his van. When the driver came out I told him to move his van because he was blocking my driveway. He said he was only blocking a few feet of it. I told him I didn't care and to move it. He said he was leaving, but then he called me an "asshole". His exact words were %u201Cyou don%u2019t have to be an asshole about it%u201D.... More...
    (Repair Services)
    mhotz's Picture   mhotz    0 Comments   Comments
  • Sears kenmore microwave



    Bought a kenmore over the range microwave oven in September. 2014 from Sears. And in October, 2014 It started to spark and smelled like it was burning up. So this being under manufacture's or Sears warranty, I call there repair center. They sent a in home repairman. He claimed the rack was not installed properly and that cause the problem. So with the rack out of the oven it work fine. So the repair price would be $175.00. Not covered by warranty, because of my inability to correctly install the rack. And cause a hole in the wall of this oven. The service call of $95.00 was collected.... More...
    (Repair Services)
    Richardabqnm's Picture   Richardabqnm    1 Comments   Comments
  • Washer Repair - Never happened!



    Just before Xmas my washing machine stopped agitating. I called Sears repair (Canada) and they booked an appointment for me for a week later. They were supposed to call me to follow up with a time frame the day before but didn't so when I hadn't heard anything by noon of the appointment day I called them to find out when they were coming. Apparently because it was Xmas time they didn't have enough repair men on duty so they had re-scheduled my appointment for another week later. I asked them when they planned on calling me and telling me this and couldn't get an answer... More...
    (Repair Services)
    Leah2668's Picture   Leah2668    0 Comments   Comments
  • Sears Service - wall oven repair



    The door in my wall open broke on January 5, 2015. I called Sears to schedule a repair and the person on the phone ordered a part. The part ordered turned out to be the wrong part (customer service rep on phone ordered a microwave door rather than an oven door). When the technician came on January 14, he found this error. He ordered the correct part and rescheduled the appointment for the week (January 19--today). The new part (glass door for wall oven) was not received and therefore the oven again cannot be repaired. I called Sears and found out that the part ordered last week was broken... More...
    (Repair Services)
    KEhrhardt's Picture   KEhrhardt    0 Comments   Comments
  • Horrible Service



    Over a week ago I've scheduled an appointment to service my washer this Saturday between 1 and 5pm. Stayed home fro 12 to 6pm, no one showed and no one called me. Sears claims that that were at my house but no one wa on, which is a lie. No apologies for wasting my Saturday, instead Sears offers another appointment 16 days from now. Horrible, horrible service and dishonest employees. Stay far away from this place!!! More...
    (Repair Services)
    PeterM's Picture   PeterM    1 Comments   Comments
  • Sears broken dishwasher



    Called and scheduled repair for 2 weeks later (which was initially bad). But we waited, and got the call saying parts had been shipped to our address for the repair. Guess what? No parts ever showed up. So we called and through endless waiting on hold - the parts were scheduled for delivery AFTER the window where the repairman was supposed to be here. So now we have to wait ANOTHER 2 weeks. The customer service is inept and horrible - they don't know how to do their job effectively. So disappointed. And this is the second issue with the dishwasher in less than a year. More...
    (Repair Services)
    caribouqueen's Picture   caribouqueen    0 Comments   Comments
  • Landlord - dryer takes a very long time to dry (hours)



    Arranged a service call over their website. They didn't show on the day arranged, and no call. The next day, the repairman came and replaced the coils. He said the vent needs cleaning (the flex vent at the back). Why wouldn't he clean it while he was there? I called and they told me that there are two different departments - repairs department and a cleaning department. They would be happy to arrange a cleaning for me for another $89, for something that should have been done the first time. I won't be doing business with them again, and I own a lot of appliances. More...
    (Repair Services)
    dmcarls's Picture   dmcarls    0 Comments   Comments
  • Sears Broken Washing Machine



    I waited 4 days for a technician to come and assess my not functioning washing machine. After ten minutes he indicated I needed a sensor and mother board. At a cost of $704.97! I scheduled for him to return three days later with a second tech to do the repair (and lower the dryer which is stacked on the washer). Took off half a day of work. No one showed. 13 phone calls with multiple transfers and 3 disconnections and 2 no call backs after being promised a call back, now they say they can't find my order and record of prepaying. THIS IS THE WORST SYSTEM EVER. DO NOT EVER GIVE SEARS... More...
    (Repair Services)
  • horrendous



    Today will be the THIRD time that I have had Sears scheduled for a repair in the 8am-12pm window. The first time, at 11am, I received a call and was told the repair man was running late and would arrive after 12pm. By 3pm, and after waiting all day, I had to leave and repair man was still not here. Second visit, even though I received a confirmation call... no one showed up by 12pm and when I called I was told that I was not even scheduled for that day. Today it is now 11:40 and I just recieved a call from the tecnician to tell me that he is running late and has other stops yet before me.... More...
    (Repair Services)
    danish's Picture   danish    0 Comments   Comments
  • Sears Repair Service Sucks



    Missed two appointments, When they finally arrived, they stayed a total of five minutes, then left stating that the microwave was installed wrong and that I would need to schedule another appointment when I had the microwave removed. They left their ladder and a blanket over my stove. Five minutes after they left, I had the microwave uninstalled. They didn't answer my phone call, and when I called customer service, I was hung up on after 30 minutes on hold. I can't believe these mouth breathers are in business. Don't' buy anything from Sears. More...
    (Repair Services)
    eazylip's Picture   eazylip    0 Comments   Comments
  • Sears Dryer Repair



    Dryer would not heat; we scheduled repair appointment. Technician came, charged about half the cost of a new dryer. Repair not done. Dryer still does not heat. Called Sears; emailed Searsl; "chatted" online with Sears. No response--not our problem. Still waiting for response. I am a good customer of Sears--bought 3 appliances, snowblower and generator in past 5 years. This experience makes me never want to do business again with Sears. More...
    (Repair Services)
    banton's Picture   banton    0 Comments   Comments
  • Sears repair service for washing machine



    I will never go near Sears again for any appliance purchase. Repair service is terrible. No emergency service either, so you will need to wait until a technician is available and think about one technician servicing 3 major towns in PA. First appointment, the technician did not show up, and Sears office did not call to inform me he is not coming until the last minute, after I have taken off work and stayed home waiting. The technician showed up the next day (wasted time from work for me again), did some repair but left us with some work to do because he unstacked the dryer from the... More...
    (Repair Services)
    lecarlson's Picture   lecarlson    0 Comments   Comments
  • Sears Washer malfunction



    So I recently purchased a washer from Sears and it worked wonderfully for the first weeks. but right after the first month past, literally a day after, it started to malfunction. It won't drain the water, so I went on to calling the store, I purchased it from, to see if I could get a repair or return? So as I called, an associate went on to tell me to BRING the washer and they would kindly give me a new one, and so I had to load the huge washer in a suv and took it to the store just to have the associates and the manager deny everything! They denied to give me a new washer because of... More...
    (Dry Cleaning, Laundry)
    yeefide9's Picture   yeefide9    0 Comments   Comments
  • Sears $350 weed eater repair



    I bought a $350 weed wacker and used it 6 times. Then it would not start. I took it back to the Cape Coral Florida store where I bought it. It was still under warranty. I asked 4 times and was told it will be fixed for free. Lie. Lie. Lie. Lie. They wanted over $100 dollars to fix it. They said the carb was dirty and that was not covered. I said do not do anything and found out it was still $50 to do absolutely nothing. I could have installed a new carb myself for only $39 for the part. I paid for the ripp-off repair and it only started one time. They did NOT... More...
    (Repair Services)
    KayakGuy1850's Picture   KayakGuy1850    0 Comments   Comments
  • A/C Repair gone wrong in TX



    I had the service visits in one week on my home central a/c unit, and it is still not working well. I was told to "ask for another technician" and to " wait a couple of days". I filed a formal complaint through Sears, and I was told a regional manager would call. I have yet to hear from ANYONE about my service our complaint. Furthermore, I was charged for work done that should've been under the recall guarantee. After having a free efficiency check done in my home, I was informed most of the things the technicians told me were incorrect. I'm a woman, and I feel... More...
    (Repair Services)
    eicenkc's Picture   eicenkc    0 Comments   Comments
  • The Absolute Worst



    Sears customer service is the absolute worst. I purchased an air heating/air conditioning system from them in July 2013. The system immediately began to give me trouble, so I called Sears. Well, that was 1 year ago and the HVAC system still has not been fixed. The project coordinator insisted that I had not called them for service even when I explicitly gave him the dates in which I called. Then either one of them would not return my calls. Totally ridiculous. I waited 3 months for a part to be installed only to have the same problem again only after a week. Now its going on 3 weeks for... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    HCBJCB's Picture   HCBJCB    0 Comments   Comments
  • shitty service



    I cannot believe how shitty sears employees in ocala, fl can be... I know someone who spent damn near $2000 on a brand new washing machine and dryer and the damn washing machine won't work and these incompetent, pompous fucks want to talk about repairing it and at the consumers expense???? What the fuck!!!! I cannot believe just how shitty people can get treated by a big time company such as yourselves, hello we made you!! We feed you, we clothe your children, we put your children through college, we are the reason why you are in business... You need to do something about your... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    devildog's Picture   devildog    0 Comments   Comments
  • Broken Dryer



    I called Sears for the first time to have my dryer repaired. All my appliances are " Kenmore Elite". My dryer would not heat up. The tech was nice and seemed knowledgeable. After replacing the coils, he said it worked fine. I did my first wash after he had gone. My dryer was still not heating up. I was so upset, I called them right away. The sent a different repair man the following day. He replaced the sensor. (free of charge this time) and they offered me a $50 sear gift card. (did not get it yet) My dryer seems to be fine now. Overall, I am now satisfied and will probably use... More...
    (Repair Services)
    catrine's Picture   catrine    0 Comments   Comments
  • Dish washer repair



    I have been dealing with a liar and rude repair person for the last year. Back in Dec. of 2013 I made a repair date that was 6 weeks out because that is the next one they had. The day comes that my repair person is supposed to show up and he never shows. He tells customer service that he tried to call me but he didn't and my caller ID showed no calls from him. I had to wait another 6 weeks for another appointment, equaling 12 weeks total to get my dish washer fixed. Today I had another appointment and the guy shows up a hour and a half late and I put a huge blackboard on my porch that... More...
    (Miscellaneous)
    shawnii's Picture   shawnii    1 Comments   Comments
  • Lies and False Advertising



    This review is in reference to Sears Home Services Repair relating to a walk-behind, self propelled mower purchased at this store. "What we do for Push/Walk Behind Mower Repair: Fix your lawnmower in your home" - Lies and False Advertising! After costing me a day of work and waiting two weeks for an appointment for our self-propelled Craftsman, the technician calls me the day of the appt. to tell me he doesn't come to the home to repair walk behind mowers. We need to take it into the store. 1) If I had the ability to do that, I would. 2) I was clear when I made the appt.... More...
    (Repair Services)
    caraway425's Picture   caraway425    0 Comments   Comments
  • They Lost My Lawn Mower



    I took my Torro lawn mower in to get the blades sharpened in February 2014. Two and a half months later they tell me they lost my law mower. They will not give us money for the lawn mower but they give us a brand new Craftsman mower. The new lawn mower does not start and they refuse to fix it because they say it is not under warranty because we technically did not purchase it. I have spent three hours on the phone with Sear's version of Customer Service. They torture you with horrible hold music and they love to leave you on hold for 30 minutes or more! More...
    (Repair Services)
  • Sears broken freezer



    My tenant called to say his two year old Kenmore freezer was not keeping things cold so i called Sears (have protection agreement) to schedule service. They could not get out till three days later on 4/2..by that time all of their food was gone so i filed a claim to reimburse them for $250 in lost food...when they came they said it needed a new compressor which they ordered..part came in the next day but they could not get a tech out till 8 days later!! They replaced the compressor and my tenant bought more food to put in fridge...next day it was all bad again as the fridge and freezer were... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    dpeach10's Picture   dpeach10    0 Comments   Comments
  • Dryer service needed by Sear.



    I have NEVER had such unmitigated CRAPPY service by anyone like these idiots before. A dryer repair was scheduled a week ago. They were to arrive between 8-12 of course like many listed here, it was A NO SHOW. When I called to follow-up Some woman by the name of Dominique attempted to placate me multiple times with insincere apologies. She said the technician was running behind and would arrive between 2:15 and 3:00pm. JUST another LIE. I am self employed, If I am not working I am making no money. The BS from these MORON cost me roughly $300 for a STUPID $75 repair. I am taking to... More...
    (Repair Services)
    NEVERUSESEARS's Picture   NEVERUSESEARS    1 Comments   Comments
  • Sears washing machine repair



    I had a scheduled appointment for Sears to come today and repair my washing machine. The appointment was scheduled 2 weeks ago and was the first appt. available in my area. I took the day off work and waited and waited and waited. Finally, about 2 or 2:30, I got a call that no one was coming and when I tried to reschedule the appointment, the next appointment they could offer is not for another 3 weeks. I am having to spend $30 a week at the laundromat plus the cost of repairs - I could just go to a competitor and buy a new washing machine with that money. I am extremely disappointed,... More...
    (Repair Services)
    agbosch's Picture   agbosch    1 Comments   Comments
  • Ayyad



    Sears home repair is the worst service ever. Weve been dealing with this ridiculous dept since July. Our dryer broke down we called sears to come check it out the tech then told us that the motor was out and it was still covered under Samsungs 5 year part warranty so we would only pay for the repair. We agreed to the service we paid 80 at that time then we had to pay 50 when they come fix it. the tech told us it would take a week for the new motor to come. Every week we would call them 3-5 times and each time we would get a different arrival date for the motor and set up the repair date.... More...
    (Repair Services)
  • No wonder



    I have been trying to get my Kenmore washer repaired since Jan 2, 2014. I called for service and got a service date for 1/10 (8 days later). Guy replaced clutch, transmission and some other mechanism and showed me that the washer was now agitating (with no clothes in it). Guess what? Next day I put clothes in the washer and it did not pull the clothes down to wash during its now semi-agitation! Called Sears and they gave me a date of 1/21 (seriously?). I pitched a fit, threatened to cancel the warranty I was bamboozled into buying ($250 for a repair and additional 1 year warranty). I then... More...
    (Home Improvement)
    Scout66c's Picture   Scout66c    0 Comments   Comments
  • GE fridge, bought at Sears



    My GE fridge stopped working four years after I bought it. Cost over a grand. I called Sears, they sent a guy out a few days later. For $75 he wrote this on a random piece of paper: "325 PART! 217 LABOR!" Then, left his phone number and first name. He didn't leave a description of the problem or anything, but told us we needed a new inverter. We told him we'd think about it. He left. Based on Sears.com parts, an inverter for this fridge cost $172. Yet, he quoted me $335. So, I called Sears and explained everything and the first time I called I was really mad. The... More...
    (Repair Services)
    LaurenDaniels's Picture   LaurenDaniels    0 Comments   Comments

sears home repair service Reviews By Product

 

sears home repair service Comments


ky11 says: (8 months ago)
 0
A few years ago we bought all new large appliances and an extended warranty
After reading the other complaints I guess we have had very good service in the past and my infuriating experience today is not uncommon.
I called 2 weeks ago and made an appointment for today to have my dishwasher repaired.
I talked to a man who called a few days later to ask me to describe the problem so he could send the correct parts. They did arrive soon after.
We received numerous reminders on the following days. First we were told the repairman would be here between 8 and 12. The last call yesterday said between 8 and 10 and we were scheduled as the first call of the day.
When no one had gotten here by noon we tried to call . My husband was on the phone about an hour. During this time he talked to at least 4 people and was disconnected that many times.
The last person was a very nice lady named Tori and after a while she did get an answer. It seems that the repairman called in sick and no one was assigned to take his place and no one called to tell us.
My day was ruined waiting and now I am told it will be another week. This is Christmas, people. I need my dishwasher!
I am deeply disappointed in your service.
Obviously something is wrong with your system and such experiences can completely undermine the good will that takes years to establish.






after A



2frustratedinep says: (11 months ago)
 0
We will now be waiting for third time for the Appliance repair service to repair our Samsung Dryer. First the replaced the belt, then the motor and now it does not work again. We paid for an extended warranty and paid their inflated price when we bought it for a warranty. Now we have been without a working Dryer for a month. What a ripoff and for Sears to sell services like this, they should go the way of Montgomery Wards and dissolve their business.
I will never buy anything (not even bubblegum) from Sears.



usaddpro says: (1 year ago)
 0
Paid for Master proaction service, asked to service a broken dishwasher called for service this service took a week for a tech to show up in Brooklyn NY then he has no part says will take 9 days to get it , all in total 3 weeks without working
dishwasher needed a sensor a Samsung a pice garbage machine with bad Sears service!

Bad Service do not sign up with sears service all their phones are unswear form India or Philippines bad English speaking on the phone!!

ON AMERICANS IN SITE!......



rafi says: (1 year ago)
 0
Know I know Sears was merged with K-mart. There service has become inept. They give customers calling in for service two weeks or more appointments! An when parts are needed their service people order parts through their lab-tops!
Two weeks ago, my mother has a water leaking from her freezer. An she was given an appointment for April 30, 2014.
Meanwhile, they are ruining my mother's sheet-rock wall, wood frame behind sheet-rock wall and cement wall also. Which causes black mole an that in turn to black mole disease!!
Now I want to know who an how do I go against Sears and K-Mart, for reimbursement of repairing my mother's property???



stxqueenie29 says: (2 years ago)
 0
Never again will I buy any major appliance from Sears. In 2008 I bought a Kenmore washer and 2010 it wouldn't finish the cycle I called and they sent out the repairman to fix it. I tried to see what he was doing but he keep asking me to get him things (rags and bucket).Then he said the problem was the screen in the back where the hose attach to the machine make sure it's clean. He was such in a rush he didn't put the booklet back in the machine . which was good for me because then I got to see what F-11 means "replace the motor control unit board". If he had done his job and replace that part I would not be so stressed and p*ssed off. now that the warranty has expired I'm still experiencing the same problem that should of been fixed in 2010 while it was under warranty.The repairman came out again and charge me $150 for being there 20 minutes took the motor control unit board out(after I told him that's what needs to be replaced).He said he would call me back with a price for the part and its been a month and nothing. I even spoke to a supervisor and he was NO HELP. Anytime I called they will transfer me to someone else and always say oh someone will call you within 24-48 hrs,Well that is a load of sh*t. its going on 3 weeks now and still nothing. After paying so much money for a washer and 5 yr warranty you should get BETTER SERVICE than they provide. Its a shame how Sears treat their customers.



Annoyedwithsears says: (2 years ago)
 0
We have bought many appliances from Sears. They push the extended warranty and repair coverage on you, but scheduling an appointment that actually occurs in a reasonable amount of time is nearly impossible. Recently I waited over a week for a dishwasher repair appointment, was told I would receive the needed parts at my home in advance of the appointment,. Now I find out the parts are scheduled to arrive the day after the repair appointment! But they can't reschedule for 2 more weeks. Talking to the people they use on the phone is like talking to a kindergartener--they train them in such a way that they repeat your name incessantly and just repeat that they're sorry you're having this problem, but they never cut to the chase. It would be so much easier to just pay for repairs from a local service, talk to a human being who knows what they're doing, and pay them directly.



Talgall says: (2 years ago)
 0
5 service calls; wrong parts delivered; service calls cancelled; technicians stating that the oven cannot be repaired. I've been without an oven since November, 2012.

I have a Master Service Agreement.

Please help.



MelroseChick says: (3 years ago)
 0
It is 3 AM and my boiler is steaming and/or smoking in the basement. There is water on the floor. Pressure relief valve, maybe? I have a master service agreement on this boiler, and I called as soon as I saw the smoke and was told that I had to schedule my emergency for later this morning because there is nobody there except "customer service" people during the night. How the h*** does a person SCHEDULE an emergency? It looke like Sears "protection agreements" are pretty much useless unless whatever breaks does it during the hours that are convenient for sears. I sure hope nothing happens before they can get somebody out here, because I have reported the problem and have not gotten any help so sears is liable for any serious consequences that might evolve. All I ewanted to do was talk to a technician to see if this is a dangerous situation. Protection? Hah.



monajalo says: (3 years ago)
 0
Scheduled for an appointment on 11/29/2012 between 1pm-5pm; no show, no call. Called the 800 number @ 4:45pm -on hold for 10 minutes then a rep says he will call dispatch for an update. When he returns he states, "I will send you an email with the technicians status". I asked if he was afraid to tell me that a technician is not coming to repair my washer today. He says all he could do is send an email. Terrible customer service!!! I have purchased all of my appliances from Sears since my first apartment (over 20 years ago) and my mother was a customer for appliances for over 40 years. Now there company and business practices are terrible. Good Bye Sears.



downsouthmary says: (4 years ago)
 0
We had our refrigerator looked at on Jan 17, 2012. The water would not dispense. The repairman put a computer on it and said the water line was frozen, it needed a heater to keep it warm. He wanted 283. to fix it, plus 73. with tax for the service. We decided to get the part and fix it ourself. The next day, I notice the tray is full under the water/ice dispenser. The lights are all working in refrig/freezer, but the food is unthawed in both. I notice that the temp controls on the front are turned off. He must have turned them off when he hooked his computer up and forgot to turn them back on. I called repair and they say there's nothing they can do for me, except to say they're sorry or send another repairman out. I told them I have reset the refrig now, no need for another repair. Sorry, is all she could say.



swanilda says: (4 years ago)
 0
Several years ago we got a new heating/AC unit from Sears. It failed very quickly, and they came out to "fix" it. Because we now didn't trust it, we purchased a service contract on it. Well, the AC failed again a few weeks ago, and we have been suffering in 90-100 degree days. We waited almost two weeks for the first date for repairs. No show and no phone call. My husband had taken off work, and called to find out that the repair team was "overbooked". We had to go to the back of the line again! Waited another week and a half. Guess what? AGAIN no show and no call. My husband is getting ready to call and try to get through to a MANAGER. Sears needs to go out of business. They absolutely don't care.




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