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sears home repair service Reviews

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  • Sears Home Appliance Protection Agreement is worthless



    Washing machine stopped working last week. Called for service appointment and was scheduled for today. Service tech did not show. Called the scheduling number, spoke to some person in a foreign country with terrible English that informed me "So sorry, technician no come today, come next Friday". When i tried to ask why I wasn't informed of the cancellation there was not reply except foe "Sorry for inconvenience". Asked to speak to a supervisor, was on hold for 15 minutes to finally reach a person whose English was even worse and I could not understand. Lousy... More...
    (Repair Services)
    RETracy's Picture   RETracy    0 Comments   Comments
  • LG Refrigerator Broken



    DO NOT WASTE YOUR MONEY!!!!!! I lost a whole day of work waiting on a technician to look at my refrigerator. My appt was originally scheduled between 8:00 am - 5:00 pm then changed to 5:00 pm - 6:15 pm then changed to 6:15 pm -8:15 pm. Each time I called to see if the technician was still coming I was told he's in route, he'll call when on the way, he'll be there in 30 minutes. I called at 9:00 pm, uh he's on the way. My last call was placed at 9:45 pm they stated the technician is still coming he ran into some difficulties, I asked who in the Hell comes to someone house... More...
    (Repair Services)
    NikkiM2017's Picture   NikkiM2017    0 Comments   Comments
  • Sears water softener



    Purchased a new Kenmore water softener in March of 2016 along with the protection plan. To replace a Kenmore water softener that we had bought earlier. Needed to have the annual maintenance done along with a check of the salt indicator light. The indicator light never goes down with the salt level in the tank (the previous softeners salt indicator light worked just fine) The indicator light never goes down automatically as it should. The technician that came to my house to repair my water softener should be paid double what he is currently being paid. He was able to walk into my... More...
    (Repair Services)
    Willie2's Picture   Willie2    0 Comments   Comments
  • DRYER FIXED TWICE?



    Sears came and "fixed" my dryer at a cost of over $200 dollars. Less that 2 months later, the dryer broke again. Called Sears Home Repair. Lady on the phone said there would be NO CHARGE to come out and look at it because they had JUST "fixed" it. The repairman wanted another $400 to repair the dryer. OBVIOUSLY not going to put more money into an old dryer. Went to SEARS and bought a new dryer!!! I started receiving "past due" letters stating I owed money for service call. I wrote letters explaining why I did not owe this money. NOW Sears Home Services... More...
    (Repair Services)
  • Sears Warranty Services and Appliance Maven are crooks!!



    My elderly mother called Sears to have her Washing Machine fixed. They told her that she should get a warranty policy instead. They said it would be better. The Salesperson even told her how long she should wait before opening a ticket to get the machine fixed. She did as she was instructed. A repairman from Appliance Maven came out to her home and told her she needed another part. He told her it would cost an additional $75. She gave him a check. He said he would be back in a few days. Since then, we have called several times. Each time, we are given a time/appointment that a... More...
    (Miscellaneous)
    dmackmack's Picture   dmackmack    0 Comments   Comments
  • Sears Repair is Horrible



    Thinking this was a big, reputable company, we got them to look at our broken Samsung dishwasher. A black guy with an almost-not-understandable accent came out at the end of the day, and he was clearly exhausted. He said our dishwasher needed a certain part, but he couldn't remember the name of it since he was so tired. He said the repair would cost $400, but that we should just buy a new appliance for that amount. He also said he couldn't pull the dishwasher out since it could cause cabinet damage, and only a customer could do that. He charged sixty bucks for this ridiculous... More...
    (Repair Services)
    lisarice's Picture   lisarice    1 Comments   Comments
  • Done with Sears Home Repair Services



    Let me start by saying I have used and loved Sears appliance and service for years. I even was a fan of their warranties. No more, I counted on them after numerous emails confirming my service appointment, they unilaterally cancelled it the dayof for an error in the problem as written by their customer service agent. No phone call to confirm made to either me or the customer service team. Just cancelled. And when I called they seemed very nonchalant about why I would be irate on St Patrick's Day, when I cannot now cook my corned beef after waiting 3 days for appointment and 4... More...
    (Repair Services)
    JenFBurk's Picture   JenFBurk    0 Comments   Comments
  • Ice maker repair



    My Kenmore ice maker literally broke into pieces. Called the Sears Home Service for an appointment. Even though I have pieces of the ice maker in my hand, the appointment was scheduled to "diagnose" the problem. The tech would then order parts, and schedule a second appointment to install the part. They refused to have the tech come during the first visit with a new ice maker. (They changed a Policy where they no longer send parts out beforehand, which they've done before for this ice maker.). So now I'll be out 2 days of work waiting to replace something that I can... More...
    (Repair Services)
  • Incomplete repair



    Repairman came as scheduled had the parts, fixed some of the problem for $400 on a 12 year old frig and left. He forgot to hook up the water feed to the icemaker after he changed the module. Getting him back has been a nightmare . The National # has no control over the repair people other than a cellphone, which they won't call. They can only make a new appointment 7 days out. A proud company has truly become a KMart operation. Bring in the Clowns. More...
    (Repair Services)
    ppadpat's Picture   ppadpat    1 Comments   Comments
  • NEVER CALL SEARS HOME REPAIR SERVICES



    I had a problem with my washer and was schedule to get it repaired on 8/20 the technician got here and was here early but kept leaving because he "needed some parts" he was here for about 3 hours and diagnosed the problem which was the band just needed to get replaced. They are supposed to have all their tools with them i don't know why he didn't. I had errands to run and couldn't leave because he was still at my home. I payed so they could order the part and the rest of the fees so he schedule me for 8/28. They got here on that day early and AGAIN the technician... More...
    (Repair Services)
  • : scheduled service No show



    I scheduled an appointment on 08-07 to take place on 08-19 between 3-6 pm I took time off of work to be available for the repair. I received a confirmation call on 08-18 stating they would be at my home between 3-6 . I received a phone call at %;07 stating they need to reschedule. there was not enough workers available to do the scheduled amount of repairs! REALLY!!!!! I TOOK TIME OFF OR=F WORK TO BE AVAILABLE, YET ALL THEY CAN SAY IS SORRY, WE N EED TO RESCHEDULE. More...
    (Repair Services)
    CSNEZEK's Picture   CSNEZEK    1 Comments   Comments
  • Sears Craftsman garden tractor



    Have a 46inch lawn tractor with 22hp koler engine. This us is lest that 2 years old. I bought the extended warrenty. I know a spindle is bad because the blade has way to much play. I called made an appointment about 2 weeks in the future. The person never showed up or called. I called they said he came by, but that did not happen. I made another appointment another 10 days in the future. Mean while I cannot use my lawnmower at all because now it really gaps my grass. I hope the blade slings off and really tears something up because I intend to sue them for failure to honor the... More...
    (Repair Services)
    111983dw's Picture   111983dw    0 Comments   Comments
  • Sears frig repair



    I called with what seemed to be an ice maker problem approximately 7/17 to get an appointment. I was told earliest appointment for a warranty holder was 7/29. Complained and it was moved to 7/28. Then the frig started making horrible noises and I realized nothing was cold and my freezer was full of soupy messes. Called repeatedly and was told they could not help, despite no refrigeration. Today the repairman shows up and has no part that can fix it and does not have the ability to fix it anyway. I was rescheduled for 8/13 and only after I asked was told that the part SHOULD be... More...
    (Repair Services)
    mrsding's Picture   mrsding    0 Comments   Comments
  • broken dishwasher



    I have a 6 month old KitchenAid dishwasher purchased through Sears.. The pump went on the 8th of July 2015. I called that day for warranty repair. They could not repair it till July 24th between 8am-12noon. I took off work and confirmed the day before that we would be here. The repair man called the morning of 24th. I was doing yard work outside and missed the call. Because I didn't answer that call. The repair man never came. When I called wanting to know where the repair man was. I was told that he knocked on my door and no one was home. That don't happen. He would... More...
    (Repair Services)
    tcalhoun's Picture   tcalhoun    0 Comments   Comments
  • Sears- Broken Washer- Horrible Service and Product



    We purchased a protection plan on hopes to protect our product from any issues that may arise, boy was a wrong. We have had the technician to our house 5 times now, repairing the same issues on our washer. I have been without my washer for 7 weeks. I have a toddler who goes through tons of clothes. I am depending on family to help wash our clothes and it's just extremely stressful and a huge burden. After the technician leaves he tells us to run a full load of clothes and I do and they get ruined, the washer doesn't drain, they soak in water and smell like mildew. I am... More...
    (Repair Services)
    tnaivar's Picture   tnaivar    0 Comments   Comments
  • Garden Tractor Warranty



    Do not purchase the Garden Tractor Repair Warranty. It is a complete waste of money. I have had an entire year of issues with the repair service. I called Sears and requested Sears please send a different repair representative. I had an appointment scheduled Wednesday, July 8, 2015. After waiting three weeks for the appointment, I received a call from the repair man whom I requested NOT come to the house, and he said I'm the only repair man in the tri-state area (which is why you have to wait three weeks for an appointment). He was extremely rude on the phone and said do you want me... More...
    (Repair Services)
    Ben2010's Picture   Ben2010    0 Comments   Comments
  • Broken lawn tractor



    I bought a 48 inch 24 hp lawn tractor and my nightmare began.The manager insisted that it had no issues and of course there is a problem. I made my appt. with service which was a month after I bought it. Then they didn't show up no call no nothing. After 38 mins. On the phone I was told his shift is over. After another 30 mins. I hung up. I called the manager and pretty much was informed that I'm screwed. I guess I will have to repair myself since they expect you to be able to take a week off from work so there tech. doesn't have to work a little overtime. SEARS.... More...
    (Interior Design, Home Repairs - Sponsored by SEARS)
    Madhatter1951's Picture   Madhatter1951    0 Comments   Comments
  • sears extended warranty services



    wish i had read this before buying the services ---keep sending out unqualified men to fix; the "lemon " law provison is useless as long as they keep sending out guys to fix --miraculously the 4th guy out fixes it so they do not have to provide new item --then works ok for year or so ; same thing breaks and you start the clock running again --the last guy's answer was to unplug the fridge to "reboot it"---now there is a great fix for which i paid thru the nose for. we are on out 3rd cook top ---we never dropped anything to cause the breaks. after arguing with them... More...
    (Repair Services)
    pattyb255's Picture   pattyb255    0 Comments   Comments
  • GE refrigerator needing repair



    Sears repair sucks. I call Sears repair for a noise coming from the refrigerator. The polite serviceman (Chris) came out in about a week and said it needed a new motor, which he then ordered. He told me it would arrive to me in about one week and then a service tech would return. One week later another tech showed up, took the refrigerator apart and then, looking at the new part, said they sent the wrong part, and another part would need to be ordered with another scheduled return one week later. A week later another UPS package arrived and I opened it and thought it looked identical... More...
    (Repair Services)
  • Refrigerator not cooling



    After 5 phone calls (over weeks) to Sears repair service to understand their options (5 calls because their representatives accents are foreign and not easy to understand, including hour long conversation with supervisor), technician comes out and tells me that refrigerator is too old and not covered under their $293 smart service agreement. He was borderline insolent, lacked customer service skills. at no time did they tell me that over 10 year product not covered. I then agreed to pay the $95 fee to diagnose the problem but that could not be done because smart agreement has to be... More...
    (Repair Services)
    dontusesears's Picture   dontusesears    0 Comments   Comments
  • Terrible service and rude technician



    Made the appointment online on Tuesday to have a washing machine repaired. Earliest appointment that fit my work schedule was Friday. They called late Friday afternoon to say they didn't have the part and would have to reschedule. The technician was quite rude and laughed at my dilemma. I called the 800 number. Call center employee said they would have to reschedule. When I asked for her manager she argued with me for a minute and then couldn't find a manager to talk to me. Never call these people. I am extremely dissatisfied. More...
    (Repair Services)
    laura1234's Picture   laura1234    0 Comments   Comments
  • Not reliable



    I scheduled a dryer repair 3-6p yesterday and the rude repairman Angelo in Jacksonville Fl came after 6p. He said that he couldn't get in our apt gate and so he left. Didn't even try to call us to see how to get in. I called to reschedule and they can't come back until next week. Nobody is apologetic and very poor communication between departments. Do not use this service. I called AAron's Appliance and they are coming today. More...
    (Repair Services)
    Deeana's Picture   Deeana    0 Comments   Comments
  • Sears Charges for Parts NOT Needed.... Still Broken



    I bought a home in the middle of January. In the beginning of February, I noticed that my fridge and freezer weren't cooling. I called Sears because the fridge was bought from them in Oct 2012. It wasn't under warranty any longer but some parts were still under Manufacturer warranty. The first technician stated that my motherboard needed to be replaced. When that didn't work, and I had to schedule another appointment, the new technician even stated the motherboard was not the problem. That it was actually my Compressor which was under warranty. For some reason it took... More...
    (Repair Services)
    AshLee1322's Picture   AshLee1322    0 Comments   Comments
  • Rude, swearing repairman



    One of Sears repair trucks (license 57472B1) was parked blocking part of my driveway when I got home (Sacramento CA 95822) on 3/14/2015 at approx. 4:30 PM. No driver was in it. I had to drive up the street and turn around to get into my garage because of his van. When the driver came out I told him to move his van because he was blocking my driveway. He said he was only blocking a few feet of it. I told him I didn't care and to move it. He said he was leaving, but then he called me an "asshole". His exact words were %u201Cyou don%u2019t have to be an asshole about it%u201D.... More...
    (Repair Services)
    mhotz's Picture   mhotz    0 Comments   Comments
  • Sears kenmore microwave



    Bought a kenmore over the range microwave oven in September. 2014 from Sears. And in October, 2014 It started to spark and smelled like it was burning up. So this being under manufacture's or Sears warranty, I call there repair center. They sent a in home repairman. He claimed the rack was not installed properly and that cause the problem. So with the rack out of the oven it work fine. So the repair price would be $175.00. Not covered by warranty, because of my inability to correctly install the rack. And cause a hole in the wall of this oven. The service call of $95.00 was collected.... More...
    (Repair Services)
    Richardabqnm's Picture   Richardabqnm    1 Comments   Comments
  • Washer Repair - Never happened!



    Just before Xmas my washing machine stopped agitating. I called Sears repair (Canada) and they booked an appointment for me for a week later. They were supposed to call me to follow up with a time frame the day before but didn't so when I hadn't heard anything by noon of the appointment day I called them to find out when they were coming. Apparently because it was Xmas time they didn't have enough repair men on duty so they had re-scheduled my appointment for another week later. I asked them when they planned on calling me and telling me this and couldn't get an answer... More...
    (Repair Services)
    Leah2668's Picture   Leah2668    0 Comments   Comments
  • Sears Service - wall oven repair



    The door in my wall open broke on January 5, 2015. I called Sears to schedule a repair and the person on the phone ordered a part. The part ordered turned out to be the wrong part (customer service rep on phone ordered a microwave door rather than an oven door). When the technician came on January 14, he found this error. He ordered the correct part and rescheduled the appointment for the week (January 19--today). The new part (glass door for wall oven) was not received and therefore the oven again cannot be repaired. I called Sears and found out that the part ordered last week was broken... More...
    (Repair Services)
    KEhrhardt's Picture   KEhrhardt    0 Comments   Comments
  • Horrible Service



    Over a week ago I've scheduled an appointment to service my washer this Saturday between 1 and 5pm. Stayed home fro 12 to 6pm, no one showed and no one called me. Sears claims that that were at my house but no one wa on, which is a lie. No apologies for wasting my Saturday, instead Sears offers another appointment 16 days from now. Horrible, horrible service and dishonest employees. Stay far away from this place!!! More...
    (Repair Services)
    PeterM's Picture   PeterM    1 Comments   Comments
  • Sears broken dishwasher



    Called and scheduled repair for 2 weeks later (which was initially bad). But we waited, and got the call saying parts had been shipped to our address for the repair. Guess what? No parts ever showed up. So we called and through endless waiting on hold - the parts were scheduled for delivery AFTER the window where the repairman was supposed to be here. So now we have to wait ANOTHER 2 weeks. The customer service is inept and horrible - they don't know how to do their job effectively. So disappointed. And this is the second issue with the dishwasher in less than a year. More...
    (Repair Services)
    caribouqueen's Picture   caribouqueen    0 Comments   Comments
  • Landlord - dryer takes a very long time to dry (hours)



    Arranged a service call over their website. They didn't show on the day arranged, and no call. The next day, the repairman came and replaced the coils. He said the vent needs cleaning (the flex vent at the back). Why wouldn't he clean it while he was there? I called and they told me that there are two different departments - repairs department and a cleaning department. They would be happy to arrange a cleaning for me for another $89, for something that should have been done the first time. I won't be doing business with them again, and I own a lot of appliances. More...
    (Repair Services)
    dmcarls's Picture   dmcarls    0 Comments   Comments
  • Sears Broken Washing Machine



    I waited 4 days for a technician to come and assess my not functioning washing machine. After ten minutes he indicated I needed a sensor and mother board. At a cost of $704.97! I scheduled for him to return three days later with a second tech to do the repair (and lower the dryer which is stacked on the washer). Took off half a day of work. No one showed. 13 phone calls with multiple transfers and 3 disconnections and 2 no call backs after being promised a call back, now they say they can't find my order and record of prepaying. THIS IS THE WORST SYSTEM EVER. DO NOT EVER GIVE SEARS... More...
    (Repair Services)
  • horrendous



    Today will be the THIRD time that I have had Sears scheduled for a repair in the 8am-12pm window. The first time, at 11am, I received a call and was told the repair man was running late and would arrive after 12pm. By 3pm, and after waiting all day, I had to leave and repair man was still not here. Second visit, even though I received a confirmation call... no one showed up by 12pm and when I called I was told that I was not even scheduled for that day. Today it is now 11:40 and I just recieved a call from the tecnician to tell me that he is running late and has other stops yet before me.... More...
    (Repair Services)
    danish's Picture   danish    0 Comments   Comments
  • Sears Repair Service Sucks



    Missed two appointments, When they finally arrived, they stayed a total of five minutes, then left stating that the microwave was installed wrong and that I would need to schedule another appointment when I had the microwave removed. They left their ladder and a blanket over my stove. Five minutes after they left, I had the microwave uninstalled. They didn't answer my phone call, and when I called customer service, I was hung up on after 30 minutes on hold. I can't believe these mouth breathers are in business. Don't' buy anything from Sears. More...
    (Repair Services)
    eazylip's Picture   eazylip    0 Comments   Comments
  • Sears Dryer Repair



    Dryer would not heat; we scheduled repair appointment. Technician came, charged about half the cost of a new dryer. Repair not done. Dryer still does not heat. Called Sears; emailed Searsl; "chatted" online with Sears. No response--not our problem. Still waiting for response. I am a good customer of Sears--bought 3 appliances, snowblower and generator in past 5 years. This experience makes me never want to do business again with Sears. More...
    (Repair Services)
    banton's Picture   banton    0 Comments   Comments
  • Sears repair service for washing machine



    I will never go near Sears again for any appliance purchase. Repair service is terrible. No emergency service either, so you will need to wait until a technician is available and think about one technician servicing 3 major towns in PA. First appointment, the technician did not show up, and Sears office did not call to inform me he is not coming until the last minute, after I have taken off work and stayed home waiting. The technician showed up the next day (wasted time from work for me again), did some repair but left us with some work to do because he unstacked the dryer from the... More...
    (Repair Services)
    lecarlson's Picture   lecarlson    0 Comments   Comments
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