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sears home repair service Complaint - Air conditioner leakin coils - Carrier and Sears
sears home repair service Complaint

sears home repair service Complaint

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Air conditioner leakin coils - Carrier and Sears


I had my A/C unit installed in 2011. August it wasnt cooling. Sears came out, said oh we didnt put enough coolant in it. March 2012 the labor warranty expired. I have had to have huge amounts of coolant put in, of course it was leaking in August, But didnt know to press the repair guys to do a pressure test. A two year old unit and they want $1000 to replace the leaking coils. The tech guy says Carrier has been sending out leaking coils for several years. I just finished paying for the original purchase and now I have to fix their problem! Never again, never using them for anything, not buying a hammer from Sear.....


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Comments


SearsCares says: (5 years ago)
 0
Jstephens,
My name is Liz and I am a member of the Sears Social Media Support team. Please accept our apologies for the troubles you have encountered with your air conditioner. I can truly see how frustrating it can be to have your air conditioner to stop cooling properly and the added cost for repairs. We would like to contact you and further discuss your recent experience and see if there is anything we can do to make this right. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact phone number and the phone number the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (jstephens) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support






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