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sears home repair service Complaint - Broken/Lost lawn mower - Self propelled lawn mower
sears home repair service Complaint

sears home repair service Complaint

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Broken/Lost lawn mower - Self propelled lawn mower


This review has been resolved or replied to by this company.
Sears had new mower 3 1/2 of 5 months I owed. Sent for warranty repair 4 times for same problem. Never fixed. On last attempt, Sears LOST MOWER. No one talkes responsiblity. only finger pointing at others. No compensation. Left to void purchase through Credit Card company and write to CEO. Hope Sears CEO at least cares about quality, no one else does.


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Comments


downrange13 says: (5 years ago)
 0
Don't be fooled by Liz R. fake attempt to make it look like Sears really cares about its customers. I sent all the info Liz suggested and more. It has been two days and not even an acknowledgment it was received from Sears (let alone any action). Sears has changed from customer satisfaction company to one of internal procedures and employee satisfaction. I am back to having to contact Ed Lampert the Sears CEO. No one else takes any responsibility, I doubt he will either.
PS: Did receive soliciation letter from Sears now that my repair was complete. They want money for a Repair Protection Agreement for my lost mower.



SearsCares says: (5 years ago)
 0
Downrange13,
I am truly sorry for the troubles that you have experienced with the repair of your lawn mower. My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to send the item in for repair four times and it still had the same problems. Even more, I can see how upsetting it is to find out the lawn mower was lost and level of customer service when you called us to rectify the situation. We would like to connect you with a dedicated case manager to monitor the process going forward and ensure that your issue is resolved in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the lawn mower was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (downrange13) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support





SearsCares says: (5 years ago)
 0
Downrange13,
I am truly sorry for the troubles that you have experienced with the repair of your lawn mower. My name is Liz and I am a member of the Sears Social Media Support Team. I understand how frustrating it can be to send the item in for repair four times and it still had the same problems. Even more, I can see how upsetting it is to find out the lawn mower was lost and level of customer service when you called us to rectify the situation. We would like to connect you with a dedicated case manager to monitor the process going forward and ensure that your issue is resolved in a timely manner. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the lawn mower was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (downrange13) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,

Liz R.
Social Media Moderator
Sears Social Media Support






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