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sears home repair service Complaint - Customer service washer
sears home repair service Complaint

sears home repair service Complaint

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Customer service washer


While I write the rant, I am on hold with Sears Customer service going on 15 minutes. I have a washer covered under their warrantee. First time out they could not identify any problem and of course the next time I used the machine I get the same error codes. I then made another appt. from 1 oclock-5 oclock and at 4:45 they call to cancel and reschedule. Today they were supposed to be out between 8-12 and guess what at 11 they call to say they will be late. It is now 1:30 and after being on hold for 20 minutes they just the line went dead. How does Sears intend to "make it right"? I have now missed 3 1/2 days of work and still do not have a washer that works.......


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Comments


SearsCares says: (8 years ago)
 0
Dear Kbenetti,
My name is Marcus and I am part of the Sears Social Media Support Team, and I am very concerned about what I have read here, pertaining to your experience with your washer and Sears Repair Service. I want to apologize about your unsatisfactory customer experience with the appliance. I would like the opportunity to reach out and speak with you about what has been done, so that we can assist you further and make sure that a Technician gets to your home and renders a service. Please allow us to make sure you as customer is taken care of. Please know Sears does value you as a customer and we want your experiences with Sears to be pleasant. We would like the opportunity to help and keep you a satisfied customer. Sears Social Media Support Team is the single point of contact for all escalated concerns which means we step into the situation and handle it from start to finish with one Case Manager. At your convenience, please contact my office at smsupport@searshc.com so you don’t have to continue to be impacted by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email please provide the screen name (kabenetti) for reference to your issue and we do look forward to talking to you soon.

Thank you,
Marcus C.
Sears Social Media Support Team






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