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sears home repair service Complaint - GE dishwasher repair
sears home repair service Complaint

sears home repair service Complaint

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GE dishwasher repair


It's now going on 3 weeks and Sears still has not fixed our dishwasher. Called customer service and they were rude. They transferred me to what they called the empowerment team and they were just as rude and unable to resolve. I've been a Sears customer for many years and will never give them my business again. To make things worse, the empowerment team promised to call me back with an ETA and they never called back. Terrible customer service.


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Comments


SearsCares says: (5 years ago)
 0
Timjareeves,
My name is Liz and I am with the Sears Social Media Support Team. I wanted to reach out to you on this matter because I saw your comment here. I am sorry to hear that we have let you down with the repair of your dishwasher. Even more, I understand it can be overwhelming to wait for your dishwasher to be repaired. I would like to have one of our dedicated case managers speak with you to monitor the repair process. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (Timjareeves) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Social Media Support






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