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sears home repair service Complaint - Leaking Washing Machine - Kenmore Elite
sears home repair service Complaint

sears home repair service Complaint

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Leaking Washing Machine - Kenmore Elite


I scheduled and apt for today 4-9. The tech showed up looked at the washing machine and couldn't figure out why it was leaking. He told me it was my job to level out the washing machine because he "THINKS" thats what is wrong with it. He thinks... He's not sure?!? He then continued to tell me that he doesn't have a level so he can't help me, Im pretty sure he installs washing machines and dryers so he has a level. He left and I contacted Sears to set up another appointment because this is just crazy, they continued to tell me that I have to call back tomorrow because the issue isn't cleared from there system so they can't help me out. This is absolutely NOT OKAY! It is by far the most unacceptable and horrible customer service I have ever received!


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Comments


SearsCares says: (5 years ago)
 0
Dear xxsvnnh,

Thank you for bringing this to our attention, this is not the level of service Sears prides itself on and for that we apologize. It’s obvious we have let you down with you recent repair service and would to do whatever we can to make things right. Please send the following information – contact #, screen name (xxsvnnh) phone # used at time of purchase to SMAdvisor@searshc.com

Thank you,

Mario G.
Social Media Moderator
Sears Social Media Support






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