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sears home repair service Complaint - Lies and False Advertising - Craftsman self-propelled lawnmower
sears home repair service Complaint

sears home repair service Complaint

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Lies and False Advertising - Craftsman self-propelled lawnmower


This review is in reference to Sears Home Services Repair relating to a walk-behind, self propelled mower purchased at this store.

"What we do for Push/Walk Behind Mower Repair: Fix your lawnmower in your home" - Lies and False Advertising! After costing me a day of work and waiting two weeks for an appointment for our self-propelled Craftsman, the technician calls me the day of the appt. to tell me he doesn't come to the home to repair walk behind mowers. We need to take it into the store. 1) If I had the ability to do that, I would. 2) I was clear when I made the appt. and clear when I spoke with your representatives what the issue was. 3) the "technician" quoted me $300 minimum without ever coming out of looking at the mower (where's that detailed estimate?!). He recommended we just buy a new mower, but he could come out and give me an estimate but "I wouldn't like it"....we WILL be purchasing a new mower but I can tell you that the mower, like every other purchase we make or reference we give will not involve or be favorable for Sears. Oh - and I've been waiting on hold for 30 minutes to speak to a supervisor in your repair center...You need to work on customer service, too. Click!


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