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sears home repair service Complaint - No Show, 1800number long hold time, finally get through no answers - Washer repair
sears home repair service Complaint

sears home repair service Complaint

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No Show, 1800number long hold time, finally get through no answers - Washer repair


Scheduled for an appointment on 11/29/2012 between 1pm-5pm; no show, no call. Called the 800 number @ 4:45pm -on hold for 10 minutes then a rep says he will call dispatch for an update. When he returns he states, "I will send you an email with the technicians status". I asked if he was afraid to tell me that a technician is not coming to repair my washer today. He says all he could do is send an email. Terrible customer service!!! I have purchased all of my appliances from Sears since my first apartment (over 20 years ago) and my mother was a customer for appliances for over 40 years. Now there company and business practices are terrible. Good Bye Sears.


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Comments


SearsCares says: (6 years ago)
 0
Monajalo,

We are very sorry to learn your washer is in need of repair. I certainly understand how difficult it is living in a home without a working washer. We apologize for any unpleasantness you experienced via telephone while trying to get assistance and we are sorry for any inconvenience you have encountered. I would like to get you in contact with one of our dedicated case managers so we can look into this with you.

At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washer was originally purchased under (if different than the contact phone number) and we’ll call you directly. Also, in your email, please provide the screen name (monajalo) listed on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,
Zenaida M.
Social Media Moderator
Sears Social Media Support






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