Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
sears home repair service Complaint - Sears Broken Washing Machine
sears home repair service Complaint

sears home repair service Complaint

ADVERTISEMENT

Sears Broken Washing Machine


I called to make an appointment to fix my broken washing machine with standing water in it on Sunday, January 20th, I received an appointment for January 31st, 11 days of standing water in my machine. This is outrageous for a repair. They told me to call each day to be put on the list to receive an earlier appointment. After calling each day, and checking online, I was able to change my appointment to January 29th. Now it will be 9 days with standing water in my machine. I have never had to wait longer than 3 days and I have been a happy customer of Sears for 30 years. Not so happy now.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to sears home repair se...
SUBMIT a ticket
for sears home repair se...
WATCH videos
for sears home repair se...
More sears home repair service Reviews and Complaints MORE reviews and complaints
for sears home repair se...

BUSINESSES REPLY HERE

Company was claimed GREAT NEWS, this company has Partnered with MeasuredUp and uses it to answer you!
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments


SearsCares says: (5 years ago)
 0
kg6716
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of your washer. In addition, I understand how frustrating it can be to wait so long for an appointment. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the washer is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (kg6716) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,
Liz R
Social Media Moderator
Sears Social Media Support






login with Facebook and share your reviews

More sears home repair service reviews


More

Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team