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sears home repair service Complaint - Sears Home Repair - Dryer
sears home repair service Complaint

sears home repair service Complaint

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Sears Home Repair - Dryer


Since October 2010 I have had 5 separate Sears Home Repair technicians visit my home to repair a Bosch dryer which is under warranty-each attempt more unsuccessful and inept than the other. In addition to these appointments, I had one no show without explanation and a cancellation today, August 9th. The attitude of the customer service representatives and their supervisors is apathetic and condescending. I have added the cost of replacement parts that the technicians have ordered-in excess of $900.00. A new Bosch dryer is half that cost. Is Sears interested in running a profitable company for it's shareholders? In my opinion, no. Nor are they interested in customer retention or satisfaction. The inconvenience of a malfunctioning dryer is now diminished by my aggravation over missed work, inept and rude technicians and customer service representatives and lack of communication. It's been an extremely negative experience on all levels.


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Comments


SearsCares says: (7 years ago)
 0
Dear bpcmillvalley:
My name is Susan and I am part of the Sears Social Media Escalations team. I am very concerned about what I have read here. I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team attempting to repair your Bosch dryer and we apologize for the frustration this has caused you and your family. Sears Social Media Escalations Team is a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager.

At your convenience, please contact our office at smsupport@searshc.com so you don’t have to continue to be impacted by this. Please send us an email. In the email, please provide a contact phone number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screeb name (bpcmillvalley ) to reference your issue and we do look forward to talking to you soon.

Thank you,


Susan R.
Social Media Moderator
Sears Social Media Support






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