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sears home repair service Complaint - Sears Home repair of clothes dryer
sears home repair service Complaint

sears home repair service Complaint

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Sears Home repair of clothes dryer


Dryer would not heat. Called Sears on April 30th and told them dryer would not heat. No technician until May 7th. He confirmed dryer would not heat and ordered a heating element. (Why didn't he bring one along on May 7th?) Next appointment to install heating element 2 weeks later on May 21. Now on June 13th have a heavy electrical smell when dryer is going. Dryer heats even on "Delicate" cycle. Called Sears to complain and have someone come to repair what is clearly a safety issue. Cannot have a technician until June 25. Entirely unable to speak directly with any manager or supervisor. Sears has what is called a "Management Empowerment" which is essentially how managers avoid talking to customers. I will not buy from Sears ever again.


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Comments


SearsCares says: (5 years ago)
 0
Dear lcdrism,
We apologize for disappointing you with your dryer repair concerns. We can understand how frustrating it is not to receive a resolution in a timely manner. We would like the opportunity to connect you with a case manager from our office to investigate your dryer repairs restore your faith in our company. If you could take a moment and please contact our office via email at smadvisor@searshc.com so you don’t have to be concerned by this any longer. In the email please provide the best contact phone number or the number to which your dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (lcdrism) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Christine R.
Social Media Moderator
Sears Social Media Support






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