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sears home repair service Complaint - Sears Oven Repair Labor (Over)charge
sears home repair service Complaint

sears home repair service Complaint

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Sears Oven Repair Labor (Over)charge


I called Sears Home Repair to fix my oven. The repair, which took about 15 minutes to replace the oven element, cost $147 FOR THE LABOR. Sears will not tell you how much labor costs - and as it turns out it is a flat charge regardless of how little time the repair takes. They charge $75 just for the tech to figure out what is needed and if you do not like the estimate they give to do the repair, you're still into them for $75! If you go with the estimate - which in my case was $147 for the labor and $54 for the part (which Sears sells online for $39.99!) you will be grossly overcharged If you then call another company, you've already paid Sears $75 just for them to figure out what is wrong! DO NOT USE SEARS HOME REPAIR UNLESS YOU FIND OUT THE LABOR CHARGE BEFORE HAND - find a local company instead.

I also had a coupon for 10% off parts and labor, but the tech REFUSED to give me the discount on the part!


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Comments


SearsCares says: (5 years ago)
 0
SearsOvercharges,
My name is Liz and I am with the Sears Social Media Support Team. I found your comment here and want to offer some assistance. We sincerely apologize for the disappointing experience you have encountered with your oven repair. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and services and it appears we have failed met that goal. We would like to speak with you about your recent experience to see how we can make this right. Please send the following information – contact #, screen name (SearsOverCharges), phone # used at time of purchase to smadvisor@searshc.com. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Moderator
Sears Social Media Support






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