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sears home repair service Complaint - Sears: Poor Product - Kenmore Dryer
sears home repair service Complaint

sears home repair service Complaint

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Sears: Poor Product - Kenmore Dryer


This review has been resolved or replied to by this company.
Everybody knows Sears, so why bother writing a review? I am so frustrated with my experience with this Sears, and I wish I had never bought my appliances there! Specifically, I bought a new Kenmore Washer/Dryer set in the summer of 2011 (less than 2 years ago). Within a couple of months, the "cooling" light began staying on all the time on the dryer, which I noticed right away because the dryer started taking 2 rounds to dry a load of clothes where before they would be dry in 1. 6 months later, the dryer stopped heating completly. Luckily it was still under warranty. Sears technician came out and I explained about the "cooling" light. He said this light is always on. This is NOT true! nor does it make sense. So he fixes a blown heater fuse or element and it works somewhat well again -- still taking 2 rounds to dry, still has the "cooling" light on continuously. now, a year later, it's back to no heat. I called Sears and I can barely understand them. They won't let me talk to a supervisor. They said it'll be $70 just to look at it. Why would I waste more money on this horrible company? Will never buy from again. Stick with Costco where you know you are safe from bad products!


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Comments


SearsCares says: (5 years ago)
 0
Dear hlutsenko,

Sears prides itself on providing the highest quality products and service and we would like apologize for the fact that we’ve made you feel otherwise. We understand the importance of a working dryer in the family home and would like to connect you with a dedicated Senior Case Manager at our executive office who can research and find a way to get your dryer working as soon as possible. Please send the following information – contact #, screen name (hlutsenko) phone # used at time of purchase to SMAdvisor@searshc.com

Thank you,

Mario G.
Social Media Moderator
Sears Social Media Support






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