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sears home repair service Complaint - Sears Protection Agreements complete failure
sears home repair service Complaint

sears home repair service Complaint


Sears Protection Agreements complete failure

I purchased Kenmore dryer and a Sears protection agreement. My dryer stopped drying clothes this year. I called many many times for repair. In August, Sears came out and ordered a panel replacement part for the dryer that had not been working for months properly- i.e. 3 hours to dry 4 hand towels. The technician ordered the wrong part, installed the wrong part and completely broke the dryer. I called Sears for several more months, and finally customer solutions set up a new appointment 11.6.12. The tech never showed. Another wasted day of waiting for Sears and 20 calls later, a new tech came out on the 14th. He saw that the August tech had installed and ordered a wrong part that broke the dryer. He ordered a new part. The new part was back ordered for a long time. No dryer at all for months and no repairs and no remedies from Sears. The part finally arrived on the 19th. This is after the protection agreement maximum time for repairs. No technician scheduled, in fact Sears refuses to provide a tech to do the repair despite having a protection agreement. Sears refuses to replace the dryer that they broke. In fact Sears refuses to respond other then to say we do not qualify for a replacement.

Sears thinks it is ok to come into your home and break a major appliance and not be responsible for the subsequent damage.

My Protection agreements from Sears are worhtless. Sears does not have appointments available and technicians make mistakes and Sears takes no responsibility for these errors that ruin customers appliances.

I do NOT recommend ever buying a Kenmore product again because Sears does not service in a timely fashion and the protection agreements are a joke.

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SearsCares says: (8 years ago)

I'm sorry for any inconvenience and frustration you’ve encountered with your dryer repair or our repair service. My name is Brian H. and I’m with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you in order to ensure proper resolution to your issue and an end to your frustration. At your convenience please contact our office via email at SMAdvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact number and the phone number the dryer was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (notosears) in the email so we can reference your post. Again, we’re sorry for any trouble we have caused and we hope to speak with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

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