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sears home repair service Complaint - Sears broken dishwasher
sears home repair service Complaint

sears home repair service Complaint


Sears broken dishwasher

Worst Service Ever! The initial appointment was scheduled from 8am-12pm but the technician showed up at 3pm! When called Sears throughout the day all you can speak to is a call center where no one knows what the previous person told you. I was told all different stories about where and why my technician was late.

Then the second appointment that was scheduled from 8am-12pm I receive a call at 9am that the technician called out sick. No one would be coming after I already took off work and rearranged my entire scheduled. The call center then told me there is no one in my area and would not call technicians to come in on their day off. So bottom line SEARS has been the most difficult repair service and obviously does not value customer service. When trying to get to talk to a person all they do is transfer you to another department. Save your time, energy and frustration and DO NOT scheduled or buy from Sears.

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robertalogden says: (6 years ago)
Oh my word, this is almost a play by play of what happened to me for a washer repair. I am STILL waiting and its been 5 weeks since first scheduled!
sears service is definitely WORST experience ever!

SearsCares says: (6 years ago)
Dear marcey123:

My name is Susan with Sears Social Media Support Team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated case manager. We are truly sorry that you have had so much difficulty receiving service for your item. In addition, we would like to apologize for our technician being outside of the service window that you set up and the difficulties you experienced calling our call center for assistance. We strive to provide top notch service to each and every one of our customers, and we are sorry to see that we have fallen short of that mark in this instance. If you would allow us the opportunity, we would like to connect you with a dedicated case manager to further discuss your experience and see what can be done to turn things around. We value your business very much and want to make sure that everything that can be done to help you is being done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the item was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (marcey123) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support

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