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sears home repair service Complaint - Sears home Repair Service - Absolutely useless
sears home repair service Complaint

sears home repair service Complaint

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Sears home Repair Service - Absolutely useless


This review has been resolved or replied to by this company.
Three technician visits to my parents' home and Kenmore dishwasher still does no work properly. Last visit was 27 nov. Called Sears Home Repair on 28 nov and schedule another appt for 30 nov. Technician did not show up. Spent the next 1 hour and 45 minutes on the phone. was hung up to 3 times, sent to Canada once. Am told there is no record of my call on the 28th. Am on hold for the 6th time. Will NEVER use Sears Home Repair again.


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Comments


SearsCares says: (6 years ago)
 0
Dear dparkhurst3
I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let your parents down with their dishwasher repair. In addition, I understand how frustrating it can be to receive poor customer service while trying to rectify the situation. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the dishwasher is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (dparkhurst3) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,
Liz R
Social Media Moderator
Social Media Support






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