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sears home repair service Complaint - Sears repair service for washing machine - Kenmore Washer
sears home repair service Complaint

sears home repair service Complaint

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Sears repair service for washing machine - Kenmore Washer


I will never go near Sears again for any appliance purchase. Repair service is terrible. No emergency service either, so you will need to wait until a technician is available and think about one technician servicing 3 major towns in PA. First appointment, the technician did not show up, and Sears office did not call to inform me he is not coming until the last minute, after I have taken off work and stayed home waiting. The technician showed up the next day (wasted time from work for me again), did some repair but left us with some work to do because he unstacked the dryer from the washer to do the repair, left the dryer in the garage and just left my husband instruction on how to put it back (basically we paid for the service so to give ourselves work to do; we had a hard time replacing everything). Anyway, he said to wait 24 hours before we turn the washer on. We did, and the machine would not turn on! Nothing wrong with the power outlet because we plugged another appliance in it to test and it is working. Called Sears again for repair, and we have to wait another 5 days to get the tech to come back, what do you expect with one technician doing the routes in 3 towns, added to the fact that there are probably a lot of repairs needed for Sears appliances, We purchased a Kenmore washer/dryer, by the way. For me, it is usually not the need for repair that bothers me, it is the availability of good and prompt service that counts most. It would be nice if there is an emergency service available or hire more technicians so service is more prompt and reliable. I am losing my sympathy for Sears business going bad as per the news, they deserve it.


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