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sears home repair service Complaint - Terrible - kemore
sears home repair service Complaint

sears home repair service Complaint

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Terrible - kemore


Bought Kenmore washer and it broke. Technician came to fix, ordered part and scheduled appointment. Part did not arrive because tech failed to order. Finally got part after 3 weeks.

Washer broke again last week. Technician ordered part and came to fix. Forgot to hook up a high pressure water hose, left, and washer flooded 2 rooms. Came back to hook up after emergency phone call, left and then machine started making really loud noises and sent sparks out of machine up wall. Grabbed fire extinguisher and unplugged. After several phone calls they are now jerking us around on schedule to come look at. 4 hour window is not acceptable Called to ask what can be done, put on hold, and hung up on. Their customer service is the worst.


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Comments


SearsCares says: (8 years ago)
 0
Dear wantmontana,

I came across your post here and wanted to reach out to offer assistance. I'm terribly sorry to learn of your washer failing and the ensuing trouble and frustration you encountered when having it repaired. When we service your items, it is always our goal to exceed your expectations; clearly we did not do that. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the washer was purchased under and we will call you at your convenience. In addition, include your screen name (wantmontana) in the email so we can reference to your case.

Thank you,

Scott J.
Social Media Support Team






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