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sears home repair service Complaint - Unbelievable Poor Service
sears home repair service Complaint

sears home repair service Complaint


Unbelievable Poor Service

My stove is a kenmore elite and I called the repair center to let them know that after I self cleaned the stove, I opened the stove door, and the inner glass just began to crack. I phoned the Service center and scheduled an appointment for repair. The time taht was given to me was 8am-12pm. At 11:45 I phoned to inquire where was the technician. After speaking to 5 different people, I was told to look for a yellow sticky at my door because that tech had come over at 0906 and claims we did not answer the door. The sticky was in the mailbox blank with no tech name, time, or number to call. I then was transferred to customer solutions and basically I was told that the best they can do was send another tech in 4 days. I explained that I am a mother of 3 children and I needed to have the stove in safe and working condition. Hours on the phone passed with no resolution and one rep even told "It is what it is and there is nothing else that we can do for you." I was so disappointed that as a Sears customer for over 20 years this was the respond taht I was given. I must have spoken to 8 different people today and asked for a manager or supervisor of the tech to call me back because according to their policy, they cannot give customers a direct number. what a shame that a loyal customer has to be dragged through the mud for some service.

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SearsCares says: (8 years ago)
Dear alsaghim,

I recently found your post here and wanted to offer help. I'm so sorry to hear about your experience while trying to receive service on your range from Sears & A&E Factory Service. After an experience like that, I understand the frustration and inconvenience. I'm Scott with the Sears Cares and A&E Solutions escalations teams within corporate; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the range was purchased under and we will call you at your convenience. In addition, include your screen name (alsaghim) in the email so we can reference to your case.

Thank you,

Scott J.
Sears Cares

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