sears home repair service Complaint

sears home repair service Complaint



Sears has good prices and fairly decent appliances for the prices. I myself bought all my kitchen appliances from Sears when we bought our home - well, it was cheap and really I didn't know any better. The appliances have mostly turned out ok but the customer service at Sears sucks! I recently had the technician cancel once and then go to a wrong address a 2nd time. After having paid in full for an extended warranty I have been waiting for over 2 weeks to get a dishwasher repaired. I have made a 3rd appointment now and I am hoping someone will show up during the 4 hour window I have to wait for.

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SearsCares says: (4 years ago)

Hi, my name is Brian with the Sears Cares team. I'm sorry that you are having any problems with your dishwasher in the first place much less adding the frustration with getting it repaired. We'd like to speak with you and make sure your repair is finished to your complete satisfaction. Please send the following information – contact #, screen name (ntaneja) and the phone # used at time of purchase to Again, we apologize for any trouble we've caused and we look forward to speaking with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support

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