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sears home repair service Complaint - Washer Repair - Never happened! - KENMORE WASHING MACHINE
sears home repair service Complaint

sears home repair service Complaint

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Washer Repair - Never happened! - KENMORE WASHING MACHINE


Just before Xmas my washing machine stopped agitating. I called Sears repair (Canada) and they booked an appointment for me for a week later. They were supposed to call me to follow up with a time frame the day before but didn't so when I hadn't heard anything by noon of the appointment day I called them to find out when they were coming. Apparently because it was Xmas time they didn't have enough repair men on duty so they had re-scheduled my appointment for another week later. I asked them when they planned on calling me and telling me this and couldn't get an answer only apology. So I foolishly waited another week. The day before my new appointment I yet again called them to verify a time frame and was told between 10am and 2pm. When 2 came and went I called them yet again to be told that the repair man came to my house and no one answered the door and that they tried to call me but got no answer which was completely a lie as I had been home patiently waiting. I asked them what address they went to and they wouldn't tell me?!! Finally after much back and forth talking it came out that they had both the wrong address & wrong phone # for me....funny enough as my sears bills sure show up each month at the correct house and their sales people are always calling me trying to sell me something - hmmmm. So they then tell me I have to wait another 10 days for a repair man to come even thought this was totally their fault. They would not let me talk to a manager (told me their was none on shift) but a manger would call me back. In the meantime a friend's hubby came and repaired my machine for me. I never cancelled the new appointment with them and guess what? They never showed up on that date either and no manager every called me! WOW....it's absolutely now wonder that Sears is failing and I for sure will never buy any appliance from them in the future!


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