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sears home repair service Complaint - craftsman lawn tractor - garden tractor home repair
sears home repair service Complaint

sears home repair service Complaint

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craftsman lawn tractor - garden tractor home repair


We purchased a craftsman lawn tractor a year ago. In august the wheel came off. The tractor was still under warranty. Service was scheduled for one week following our call. The day before sears called and said no technician was available and rescheduled for two weeks later. This was entirely unacceptable as it left us with 3 weeks of no way to mow our 2-1/2 acre lot except to pay someone to do it. After much debate, Sears agreed to give us $25 a week toward the mowing (a drop in the bucket toward the cost of the mowing). One check arrived. The technician came as scheduled with no parts to fix the wheel, although sears knew what the problem was. So, again, another week will pass till we (hopefully) have our mower. I called Sears to report this situation and to tell them we received only one $25 payment. The representative said that is all we will get. I was told that we would get $25 for each mowing! In addition, the representative was arrogant (though remaining professional) and refused to allow me to speak with her supervisor. After repeated requests to speak with her supervisor, I lost my temper and hung up. We have previously been very satisfied with Sears products and services. In fact we purchased all new major appliances from Sears last year when we built our home. I can only trust that we do not have any problems with them and that this current situation is not a sign of things to come with Sears.


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Comments


lastchance says: (8 years ago)
 0
Update: Sears contacted us as a result of this complaint and the problem has been resolved.



SearsCares says: (8 years ago)
 0
Dear lastchance,


I'm so sorry to hear of the trouble with your Craftsman mower and that your Sears repair has been less than pleasant. Being without a mower with as much as 2 1/2 acres of land is hard enough, but having difficulty and delay getting it repaired only amplifies that frustration & inconvenience I'm sure. I'm Scott with Sears Cares Escalations; we'd like to help. At your convenience please contact my office via email at searscares@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the mower was purchased under and we will call you at your convenience. In addition, include your screen name (lastchance) in the email so we can reference to your case.

Thank you,

Scott J.
Sears Cares






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