sears home repair service Complaint
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horrible warranty review - ge profile dryer
This review has been resolved or replied to by this company.
our home burned to the ground in '08 we lost everything we rebuilt and bought all of our appliances from sears we even bought their extended warranty now that I need to have some repair work done sears is a no show and we keep getting lied to and we are given the run around they promised us great repair service but have not delivered they have repeatedly missed scheduled appts or have not been able to fix due to not having the part(which I believe is on purpose) I live in Indiana and have seen the complaints across the country I think what I am going to do is go to the local sears stand in the appliance section and personally greet every customer who comes to look for new appliances-tell the potential customers just how great sears extended services are. It is time we little people stand up for what is right. getting the runaround is NOT the way to do business shame on you sears
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Review Rating: 1 out of 5
Reviewed By: blessinow
Company: sears home repair service
Product: ge profile dryer
Date Added: 4 years ago
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I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with the repair of your appliance. My name is Liz and I am a member of the Sears Social Support Team. I am sorry to hear that we have let you down with the scheduled repairs. I understand how inconvenient it can be to be scheduled for an appointment and our technician was a no show. Furthermore, I can see how important is to you to be promised excellent repair work and not be able to complete the service due to parts delay. I would like to have one of our dedicated case managers speak with you on your repair issue. At your convenience, please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email, please provide a contact number and the phone number that the air conditioner was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your Screen name (blessinow) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.
Thank you,
Liz R.
Social Media Support Team