User comment:
Several years ago we got a new heating/AC unit from Sears. It failed very quickly, and they came out to "fix" it. Because we now didn't trust it, we purchased a service contract on it. Well, the AC failed again a few weeks ago, and we have been suffering in 90-100 degree days. We waited almost two weeks for the first date for repairs. No show and no phone call. My husband had taken off work, and called to find out that the repair team was "overbooked". We had to go to the back of the line again! Waited another week and a half. Guess what? AGAIN no show and no call. My husband is getting ready to call and try to get through to a MANAGER. Sears needs to go out of business. They absolutely don't care.
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