sears home repair service Reviews and Complaints All Reviews

MelroseChick's Picture Comment by MelroseChick  0

User comment:

It is 3 AM and my boiler is steaming and/or smoking in the basement. There is water on the floor. Pressure relief valve, maybe? I have a master service agreement on this boiler, and I called as soon as I saw the smoke and was told that I had to schedule my emergency for later this morning because there is nobody there except "customer service" people during the night. How the h*** does a person SCHEDULE an emergency? It looke like Sears "protection agreements" are pretty much useless unless whatever breaks does it during the hours that are convenient for sears. I sure hope nothing happens before they can get somebody out here, because I have reported the problem and have not gotten any help so sears is liable for any serious consequences that might evolve. All I ewanted to do was talk to a technician to see if this is a dangerous situation. Protection? Hah.

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