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sears home repair service Support Ticket - part failure

sears home repair service Support Ticket

part failure

Created By: souix01's Picture souix01 Last Reply: SearsCares's Picture SearsCares
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: General Replies: 2

My dyer is 150 degress and is buring my hands I need this dryer and I am tired of the clothes coming out wrinkoe and shrunk you could smell the elastic in the pants melting. I let you put in the part are your sure there noting else going to go wrong. At if I have to keep this dryer give me a years free service agreement staring in nov. burning fingers are ver uncomfortable. I would rather have a replacement a new dryer so that I do not have that problem again as the repair is more than the dryer is worth.


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SearsCares says: (7 years ago)
 0
Dear souix01:

To souix01,

My name is Susan and I am part of the Sears Cares Team, and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (souix01) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.
Sears Cares Team




SearsCares says: (7 years ago)
 0
To souix01,

My name is Susan and I am part of the Sears Cares Team, and I am very concerned about what I have read here. We would like to help. We are a single point of contact for escalated concerns which means we step into a situation and handle it start to finish with one Case Manager. At your convenience, please contact our office at smsupport@searshc.com so you (and others) don’t have to continue to be impacted by this. At your convenience, please send us an email. In the email, please provide a contact phone number and the phone number the item(s) were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (souix01) for reference to your issue and we do look forward to talking to you soon.

Thank you,

Susan R.
Sears Cares Team




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