sears home repair service Complaint

sears home repair service Complaint


Sears Warranty Services and Appliance Maven are crooks!!

My elderly mother called Sears to have her Washing Machine fixed. They told her that she should get a warranty policy instead. They said it would be better. The Salesperson even told her how long she should wait before opening a ticket to get the machine fixed. She did as she was instructed. A repairman from Appliance Maven came out to her home and told her she needed another part. He told her it would cost an additional $75. She gave him a check. He said he would be back in a few days. Since then, we have called several times. Each time, we are given a time/appointment that a service person will come out to fix the machine. No one shows up. I called the Sears warranty areas and after several transfers, I was told the problem was a pre-existing issue and would not be covered. They even had the nerve to say "this was communicated to the customer". Why would we pay an additional $75 if it wasn't covered? This is a scam. Sears and Appliance Maven should be ashamed of themseleves.

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